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# Profile for Rusty
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- **User Type:** User
- **Register Date:** 11 Feb 2025
- **Last login:** 9 months 3 weeks ago
- **Time Zone:** UTC +1:00
- **Local Time:** 22:03
- **Posts:** 105
- **Profile views:** 96
- **Thank you received:** 8
- **Gender:** Unknown
- Posts
# Rusty's recent posts (105 messages )
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| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369949) | [Status E-Mails](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369949 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I have a question about the status e-mails. We have PayPal as payment configured. This is our current order process: 1. order placment 2. customer receives account creation mail -> correct 3. customer receives status mail "new order" -> correct -> if the customer payed with paypal: 4. customer receives status mail "order paid with paypal" (from shop) -> correct 5. customer receives another status mail "order status changed to paid" (from shop) -> wrong/unnecessary (because the customer is getting 2x the information that the order has been paid) 6. customer receives email from paypal -> correct So, in summary the customer will get 5 (!) emails from 1 (!) order. This is ... a little bit crazy. :-) Do you have some suggestions to reduce these emails? Btw. would it be possible (or a feature request) to combine the mails (user account creation + order confirmation)? And the kill the additional status mal "order status changed to paid". So we could reduce the mails to 3 (!). Would be great.") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 9 months 3 weeks ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369955 "Hi, What you’re experiencing is normal with the current email setup in HikaShop: the system sends separate emails for each step (order created, PayPal payment confirmation, status change, etc.), which can result in multiple messages for one order, especially with payment gateways that trigger both a payment notification and a status change. To reduce the number of emails: Adjust which emails are published in System > Emails so only the ones you really need are active. Consider disabling the "order status notification" email if the customer gets a PayPal confirmation and you don't want too many emails. You can also disable the "order creation notification" email since the user already receives an email after the payment. In HikaShop 6.1+, you can also restrict emails based on payment methods directly when editing email settings. This can be useful if you still want the "order creation notification" email to be sent for offline payment methods like bank transfer as they won't be getting an email from a payment gateway in that case.") 9 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:515 | [Last Post](/forum/2-general-talk-about-hikashop/910020-status-e-mails#369955 "Hi, What you’re experiencing is normal with the current email setup in HikaShop: the system sends separate emails for each step (order created, PayPal payment confirmation, status change, etc.), which can result in multiple messages for one order, especially with payment gateways that trigger both a payment notification and a status change. To reduce the number of emails: Adjust which emails are published in System > Emails so only the ones you really need are active. Consider disabling the "order status notification" email if the customer gets a PayPal confirmation and you don't want too many emails. You can also disable the "order creation notification" email since the user already receives an email after the payment. In HikaShop 6.1+, you can also restrict emails based on payment methods directly when editing email settings. This can be useful if you still want the "order creation notification" email to be sent for offline payment methods like bank transfer as they won't be getting an email from a payment gateway in that case.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 9 months 3 weeks ago |
| [](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369706) | [own edit/view for delivery note](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369706 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I am currently trying to change some aspects of the visual rendering of the delivery note. My goal is to make a few changes: the position of the address, the position and size of the logo image, information directly after the product table, and so on. It is extremely complicated to make changes without affecting the standard display of the invoice (with prices). I find it very inconvenient and risky that both displays are generated from a shared view. Could you please provide a separate view for the delivery note? But, if I'm wrong, please correct me - I assume that the view "invoice.php" is the right view for the delivery note (shipping invoice). Cheers Rusty") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 10 months 3 weeks ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369707 "Hi, You can do something similar with the view file pdf_layout / invoice.php (or another layout based on the one you selected in the plugin settings). In this case, the overrides are stored in media/com_hikashop/plugins/ instead of administrator/atum/html/com_hikashop/order/ and the code should be adapted to something like this:") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:497 | [Last Post](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369707 "Hi, You can do something similar with the view file pdf_layout / invoice.php (or another layout based on the one you selected in the plugin settings). In this case, the overrides are stored in media/com_hikashop/plugins/ instead of administrator/atum/html/com_hikashop/order/ and the code should be adapted to something like this:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago |
| [](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369699) | [own edit/view for delivery note](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369699 "-- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.1 -- PHP version -- : 8.4 Hi! I am currently trying to change some aspects of the visual rendering of the delivery note. My goal is to make a few changes: the position of the address, the position and size of the logo image, information directly after the product table, and so on. It is extremely complicated to make changes without affecting the standard display of the invoice (with prices). I find it very inconvenient and risky that both displays are generated from a shared view. Could you please provide a separate view for the delivery note? But, if I'm wrong, please correct me - I assume that the view "invoice.php" is the right view for the delivery note (shipping invoice). Cheers Rusty") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 10 months 3 weeks ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369707 "Hi, You can do something similar with the view file pdf_layout / invoice.php (or another layout based on the one you selected in the plugin settings). In this case, the overrides are stored in media/com_hikashop/plugins/ instead of administrator/atum/html/com_hikashop/order/ and the code should be adapted to something like this:") 10 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:497 | [Last Post](/forum/35-orders-management/909965-own-edit-view-for-delivery-note#369707 "Hi, You can do something similar with the view file pdf_layout / invoice.php (or another layout based on the one you selected in the plugin settings). In this case, the overrides are stored in media/com_hikashop/plugins/ instead of administrator/atum/html/com_hikashop/order/ and the code should be adapted to something like this:") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 10 months 3 weeks ago |
| [](/forum/36-reports-statistics/909926-dashboard#369541) | [Dashboard](/forum/36-reports-statistics/909926-dashboard#369541 "-- HikaShop version -- : 6.1 Hi! Currently the dashboard view is not really optimized. Please look at the big data sets and numbers.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 11 months 1 week ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/36-reports-statistics/909926-dashboard#369543 "Hi, Thanks for the extra details. I see what you mean. On my end, the display is quite ok : i.imgur.com/5rfj5lw.png But I guess it's because first there is not much data on my test website, and the texts are longer in German, which messes with the layout. Could you provide a backend access in order to analyze the situation directly on your website ? That would help me better understand what needs to be done to improve the look in cases like yours. If so, please go through our contact form to provide the access: www.hikashop.com/support/contact-us.html") 11 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:601 | [Last Post](/forum/36-reports-statistics/909926-dashboard#369543 "Hi, Thanks for the extra details. I see what you mean. On my end, the display is quite ok : i.imgur.com/5rfj5lw.png But I guess it's because first there is not much data on my test website, and the texts are longer in German, which messes with the layout. Could you provide a backend access in order to analyze the situation directly on your website ? That would help me better understand what needs to be done to improve the look in cases like yours. If so, please go through our contact form to provide the access: www.hikashop.com/support/contact-us.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 1 week ago |
| [](/forum/36-reports-statistics/909926-dashboard#369522) | [Dashboard](/forum/36-reports-statistics/909926-dashboard#369522 "-- HikaShop version -- : 6.1 Hi! Currently the dashboard view is not really optimized. Please look at the big data sets and numbers.") Category: [Reports & Statistics](/forum/36-reports-statistics "All there is to know about reports and statisctics") Topic started 11 months 1 week ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/36-reports-statistics/909926-dashboard#369543 "Hi, Thanks for the extra details. I see what you mean. On my end, the display is quite ok : i.imgur.com/5rfj5lw.png But I guess it's because first there is not much data on my test website, and the texts are longer in German, which messes with the layout. Could you provide a backend access in order to analyze the situation directly on your website ? That would help me better understand what needs to be done to improve the look in cases like yours. If so, please go through our contact form to provide the access: www.hikashop.com/support/contact-us.html") 11 months 1 week ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:601 | [Last Post](/forum/36-reports-statistics/909926-dashboard#369543 "Hi, Thanks for the extra details. I see what you mean. On my end, the display is quite ok : i.imgur.com/5rfj5lw.png But I guess it's because first there is not much data on my test website, and the texts are longer in German, which messes with the layout. Could you provide a backend access in order to analyze the situation directly on your website ? That would help me better understand what needs to be done to improve the look in cases like yours. If so, please go through our contact form to provide the access: www.hikashop.com/support/contact-us.html") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 1 week ago |
| [](/forum/35-orders-management/909908-variants-in-cart-mail-invoice#369440) | [Variants in Cart/Mail/Invoice](/forum/35-orders-management/909908-variants-in-cart-mail-invoice#369440 "-- HikaShop version -- : 6.1 Hi! As I want to use some variants for the products, I created the characteristics and added variants in my products. So far so good. The problem: If the customer adds a variant to the cart, only the product number is displayed in the cart/checkout/mail/invoice. How can I display the NAME of the variant instead of the product number? Cheers") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 11 months 2 weeks ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/35-orders-management/909908-variants-in-cart-mail-invoice#369443 "Hi, The name of the product / variant is supposed to appear automatically there, and that's the case on my end by default, without doing anything. So I suppose that you might have modified something which led to this result. We would need to look into it to tell you what is the problem. Could you provide a backend access and the order number of an order with the issue ?") 11 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:463 | [Last Post](/forum/35-orders-management/909908-variants-in-cart-mail-invoice#369443 "Hi, The name of the product / variant is supposed to appear automatically there, and that's the case on my end by default, without doing anything. So I suppose that you might have modified something which led to this result. We would need to look into it to tell you what is the problem. Could you provide a backend access and the order number of an order with the issue ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 2 weeks ago |
| [](/forum/2-general-talk-about-hikashop/909812-different-mail-messages-per-order-status-possible#369038) | [Different mail messages per order status possible?](/forum/2-general-talk-about-hikashop/909812-different-mail-messages-per-order-status-possible#369038 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5 -- PHP version -- : 8.4 Hi! I can configure multiple order status options like "open", "new", "billed", "canceled", "shipped" and so on. Would it be possible to make individual mail templates for every single status? Currently I have only one mail template for all status mails. Yes, I can manually change the mail text, but this is very uncomfortable and prone to errors. Another thing: If I change the order status, a popup opens up and here I can put some internal notes, activate "mail to customer" and send a mail. Is it possible to add a simple text field right after the "notes" text area? This field value should be stored internally in a variable. If I THEN click on "mail to customer", the value of the text field is automatically inserted into the mail message template -> on the placeholder of the variable. Why do I want to do this? We send our products with a logistics partner, who sends us a tracking code. It would be good to insert this code into the mail with the status "shipped". Currently this is only possible if I make a manual change of the mail message - every time! That said, I have to change the message text every time I send a status mail "shipped" - on every order. This is very uncomfortable. So I habe two ideas to deal with: a) Each order status has its own mail template (like mentioned above) b) Additional text field (for the tracking code, stored in a variable, for using in mail message). Maybe you can suggest another solution, or I did oversee something. I'm happy to hear from you. :-) P.S. The popup that opens if I change an order status could be tweaked. I think the text area for notes is too big (maybe only half sized in height?). Two customers already oversaw the button below "mail to customer". :-)") Category: [General Talk about HikaShop](/forum/2-general-talk-about-hikashop "Suggest your feature requests and ideas for HikaShop") Topic started 1 year 2 weeks ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/2-general-talk-about-hikashop/909812-different-mail-messages-per-order-status-possible#369043 "Hi, 1. You can edit and customize the emails of HikaShop via the System>Emails menu. There, it's the "order status notification" email which is used to send emails when the order is changed. If you edit it, you'll see a "per status override" button at the top of each section of the email : HTML, text and preload. When you click on it, it will open a popup where you'll be able to select the status to customize the email specifically for that order status. 2. I would indeed recommend to create a custom field of the table "order" via the menu Display>Custom fields in order to store the tracking code along with the order. The custom field settings page already has settings to display or not the field in the emails and other places of HikaShop so that will avoid having to code anything. 3. Thanks for your feedback on the note field for the popup. We'll reduce its height in the next version of HikaShop.") 1 year 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:959 | [Last Post](/forum/2-general-talk-about-hikashop/909812-different-mail-messages-per-order-status-possible#369043 "Hi, 1. You can edit and customize the emails of HikaShop via the System>Emails menu. There, it's the "order status notification" email which is used to send emails when the order is changed. If you edit it, you'll see a "per status override" button at the top of each section of the email : HTML, text and preload. When you click on it, it will open a popup where you'll be able to select the status to customize the email specifically for that order status. 2. I would indeed recommend to create a custom field of the table "order" via the menu Display>Custom fields in order to store the tracking code along with the order. The custom field settings page already has settings to display or not the field in the emails and other places of HikaShop so that will avoid having to code anything. 3. Thanks for your feedback on the note field for the popup. We'll reduce its height in the next version of HikaShop.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 2 weeks ago |
| [](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368831) | [Issue on url redirection after cancelation](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368831 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.x -- PHP version -- : 8.4.x Hi! When I make an order and start the payment process of paying with paypal - then cancel it and click the link "go back to website" on the paypal popup - the redirect url is like: "/task-cancel_order/" - but this address doesn't exist, so I get a 404. How to fix this?") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 1 year 1 month ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368833 "Hi, Then, can you give more information on the issue, please ? What is the exact URL on the page where you see the 404 error (not the URL of the button) ? What is the exact error message you see ? Could you maybe provide a screenshot of that page ?") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:509 | [Last Post](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368833 "Hi, Then, can you give more information on the issue, please ? What is the exact URL on the page where you see the 404 error (not the URL of the button) ? What is the exact error message you see ? Could you maybe provide a screenshot of that page ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago |
| [](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368810) | [Issue on url redirection after cancelation](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368810 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.x -- PHP version -- : 8.4.x Hi! When I make an order and start the payment process of paying with paypal - then cancel it and click the link "go back to website" on the paypal popup - the redirect url is like: "/task-cancel_order/" - but this address doesn't exist, so I get a 404. How to fix this?") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 1 year 1 month ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368833 "Hi, Then, can you give more information on the issue, please ? What is the exact URL on the page where you see the 404 error (not the URL of the button) ? What is the exact error message you see ? Could you maybe provide a screenshot of that page ?") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:509 | [Last Post](/forum/29-payment-methods/909764-issue-on-url-redirection-after-cancelation#368833 "Hi, Then, can you give more information on the issue, please ? What is the exact URL on the page where you see the 404 error (not the URL of the button) ? What is the exact error message you see ? Could you maybe provide a screenshot of that page ?") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago |
| [](/forum/35-orders-management/909761-pdf-invoice-no-phone-number-in-address#368808) | [pdf invoice no phone number in address](/forum/35-orders-management/909761-pdf-invoice-no-phone-number-in-address#368808 "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.x -- PHP version -- : 8.4.x Hi! How to delete the phone number of the customer (buyer) from the address area on the invoice?") Category: [Orders management](/forum/35-orders-management "You can ask here your questions about orders management") Topic started 1 year 1 month ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/35-orders-management/909761-pdf-invoice-no-phone-number-in-address#368800 "Hi, For anyone else reading this, you can change the "address format" setting in the HikaShop configuration: www.hikashop.com/support/documentation/5...ml#checkout_shipping") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:2 Views:569 | [Last Post](/forum/35-orders-management/909761-pdf-invoice-no-phone-number-in-address#368800 "Hi, For anyone else reading this, you can change the "address format" setting in the HikaShop configuration: www.hikashop.com/support/documentation/5...ml#checkout_shipping") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago |
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