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# Profile for Bazile
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[](/forum/user/83102-bazile "View Bazile's Profile")
**[ Offline](/forum/user/83102-bazile)**
- **User Type:** User
- **Register Date:** 19 Feb 2025
- **Last login:** 5 months 3 days ago
- **Time Zone:** UTC +0:00
- **Local Time:** 05:44
- **Posts:** 2
- **Profile views:** 25
- **Gender:** Unknown
- **Birthdate:** Unknown
- Posts
# Bazile's recent posts (2 messages )
All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year All Since last visit 4 Hours 8 Hours 12 Hours 24 Hours 48 Hours Week Month Year
| [ ](#forumbottom) | Subject | Replies / Views | Last Post | [ ](#forumtop) |
|---|---|---|---|---|
| [](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473) | [Some payments are not updating to confirmed after a user has paid](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 3.10.20-elts -- PHP version -- : 8.2.27 Hello, We have some cases in our platforms using HikaShop where a user pays for a product, receives the confirmation by e-mail, but the order is not confirmed on our side. We cannot find any trace of an error or any kind of communication between the payment method and our platform that could reveal a bug. This problem happens to a very small amount of users but we haven't been able to identify what could cause it. The payment methods used are: * Systempay payment plugin * Sogecommerce payment plugin Is there any known issue of order updates with these methods? Best regards, Bazile") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 1 year 8 months ago, by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") [Last Post](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473 "Hi, Sorry for the late reply, I was not able to focus on the issue lately. We do not have any logs in the administrator/logs/systempay.log file regarding the payments that are not updating. I have asked a colleague to check if we received a notification ping from systempay corresponding to the failed updates. If we do not have anything, then it must mean that we have no trace of the fail on our side. We do not have any event using onBeforeOrderUpdate. The confirmation by e-mail I was talking about is the one sent to the payer by systempay. I do not think it is the Hikashop one. There is no information in the history area of the order. Thanks, I now have some information to move the subject forward on my side. I will get back to you if I other questions surface.") 1 year 6 months ago by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") | Replies:2 Views:1073 | [Last Post](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473 "Hi, Sorry for the late reply, I was not able to focus on the issue lately. We do not have any logs in the administrator/logs/systempay.log file regarding the payments that are not updating. I have asked a colleague to check if we received a notification ping from systempay corresponding to the failed updates. If we do not have anything, then it must mean that we have no trace of the fail on our side. We do not have any event using onBeforeOrderUpdate. The confirmation by e-mail I was talking about is the one sent to the payer by systempay. I do not think it is the Hikashop one. There is no information in the history area of the order. Thanks, I now have some information to move the subject forward on my side. I will get back to you if I other questions surface.") by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") 1 year 6 months ago |
| [](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#365766) | [Some payments are not updating to confirmed after a user has paid](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#365766 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 3.10.20-elts -- PHP version -- : 8.2.27 Hello, We have some cases in our platforms using HikaShop where a user pays for a product, receives the confirmation by e-mail, but the order is not confirmed on our side. We cannot find any trace of an error or any kind of communication between the payment method and our platform that could reveal a bug. This problem happens to a very small amount of users but we haven't been able to identify what could cause it. The payment methods used are: * Systempay payment plugin * Sogecommerce payment plugin Is there any known issue of order updates with these methods? Best regards, Bazile") Category: [Payment Methods](/forum/29-payment-methods "Discussions about the different payment methods for Hikashop") Topic started 1 year 8 months ago, by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") [Last Post](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473 "Hi, Sorry for the late reply, I was not able to focus on the issue lately. We do not have any logs in the administrator/logs/systempay.log file regarding the payments that are not updating. I have asked a colleague to check if we received a notification ping from systempay corresponding to the failed updates. If we do not have anything, then it must mean that we have no trace of the fail on our side. We do not have any event using onBeforeOrderUpdate. The confirmation by e-mail I was talking about is the one sent to the payer by systempay. I do not think it is the Hikashop one. There is no information in the history area of the order. Thanks, I now have some information to move the subject forward on my side. I will get back to you if I other questions surface.") 1 year 6 months ago by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") | Replies:2 Views:1073 | [Last Post](/forum/29-payment-methods/909166-some-payments-are-not-updating-to-confirmed-after-a-user-has-paid#366473 "Hi, Sorry for the late reply, I was not able to focus on the issue lately. We do not have any logs in the administrator/logs/systempay.log file regarding the payments that are not updating. I have asked a colleague to check if we received a notification ping from systempay corresponding to the failed updates. If we do not have anything, then it must mean that we have no trace of the fail on our side. We do not have any event using onBeforeOrderUpdate. The confirmation by e-mail I was talking about is the one sent to the payer by systempay. I do not think it is the Hikashop one. There is no information in the history area of the order. Thanks, I now have some information to move the subject forward on my side. I will get back to you if I other questions surface.") by [Bazile](/forum/user/83102-bazile "View Bazile's Profile") 1 year 6 months ago |
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