Vote

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
2 months 3 weeks ago #359942

-- url of the page with the problem -- : nordicdental.dk

Hi
It seems like Google Search says there are an error in the products reviews bacause auther are not associated with a valid user account.
How do I solve this?
Best regards
Peter

Please Log in or Create an account to join the conversation.

  • Posts: 81837
  • Thank you received: 13138
  • MODERATOR
2 months 3 weeks ago #359943

Hi,

The issue is linked to this:
www.hikashop.com/forum/product-category-...-missing.html#359685
It must be a case not properly handled by the extension you're using to display the ld+json structured data.
It will probably require some modification in the code of that extension to better handle this case.
Please contact the developer of this extension and report the problem to them.

Please Log in or Create an account to join the conversation.

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
2 months 2 weeks ago #359981

Hi Nicolas
So I have to ask Tassos from Google Structed Data?
Because he send me back to you:-)

Please Log in or Create an account to join the conversation.

  • Posts: 81837
  • Thank you received: 13138
  • MODERATOR
2 months 2 weeks ago #359988

Hi,

HikaShop is not adding the ld-json data in the header of your pages.
If it's added by an extension made by Tassos, then he should be the one fixing it if what is in the ld-json data is incorrect, even if the information comes from HikaShop's data in the database.
HikaShop can't be responsible for what another extension adds to your website, even if it bases itself on the data from HikaShop.
I can't fix the code of his extension for him.

If he has some questions or information for us, like some questions on how to get the user information of a comment when no user account is linked to the comment, I'll be happy to hear them and help if I can. But so far, with the information you provided on the issue, I can only redirect you to him.

Please Log in or Create an account to join the conversation.

Time to create page: 0.061 seconds
Powered by Kunena Forum