[Skip to main content](#vessel-content) ☰ Documentation # Packlink PRO shipping plugin Details Written by: Administrator Category: [Shipping plugins](/support/documentation/hikashop/shipping-plugins) Published: 09 November 2026 Hits: 5 ## Installation - 1) Open a free Packlink PRO account at packlink.com, and get its API key in Packlink PRO: Settings, Integrations, API key. - 2) In Packlink PRO, add the address your parcels leave from (Settings, Sender addresses). - 3) Install this plugin, then create a shipping method with it in HikaShop: System > Shipping methods > New, Packlink PRO. - 4) Paste the API key in its settings and save: the connection line turns green and the services of your account fill the list. Choose the service, set the price and publish the method. - 5) Set up the HikaShop cron (System > Configuration > Cron): it brings the tracking of your shipments back every hour. - 6) For the parcels that leave the customs union, add product custom fields for the HS code and the country of origin, and name them in the method's customs settings. ## Configuration ![The settings of a Packlink PRO shipping method](/images/doc/plugins/packlink/packlink_settings.png) - **Packlink PRO API key**: the key of your Packlink PRO account (step 1). - **Connection**: after saving, says whether Packlink accepts the key, with the account's e-mail address and country, and whether Packlink sends the shop the updates of its shipments. Saving the method registers the shop with Packlink for these updates, once per API key. - **Packlink service**: the carrier and service of this method, among those Packlink offers from your sender country, at home or to a pickup point, national or international. Create one method per service you want to offer. - **Sender address**: the address your parcels leave from, among the sender addresses of your Packlink PRO account. Left on the default, Packlink PRO's default sender address is used. - **Price of the method**: "Packlink's quote" asks Packlink the price for each cart (without VAT: set the method's tax category for HikaShop to add it), "HikaShop's prices" uses the price settings of the method instead. - **Markup (%)** and **Markup (amount)**: shown with Packlink's quote, added to it, the percentage first. A negative amount gives a discount. Empty: Packlink's price as it is. - **Round up to**: shown with Packlink's quote, rounds the price up to the next 0.10, 0.50 or 1.00. - **Customer picks the pickup point**: for a service to a pickup point, shows the points near the customer's address at checkout. No: you choose the point in Packlink PRO when you complete the shipment. - **Pickup points shown**: how many points the list and the map show, 10 by default. - **Default parcel: Weight (kg), Length, Width, Height (cm)**: the parcel used when the products of the cart have no weight or no dimensions. Empty: the default parcel of Packlink PRO (Settings, Parcels), else 1 kg in 30 x 20 x 15 cm. Give your products their weight and dimensions for the best quotes. - **Send the order to Packlink PRO at the status**: the status at which an order of this method goes to Packlink PRO, "confirmed" by default. "Never" leaves it to the "Send to Packlink PRO" button of the order page. - **Order status once the carrier has the parcel**: given to the order when Packlink reports it in transit, "shipped" by default. "Leave the status as it is" to keep moving your orders yourself. - **Order status once delivered**: given when Packlink reports the parcel delivered; left as it is by default. - **Notify the customer of these statuses**: sends HikaShop's status e-mail, with the tracking number, when the plugin moves the order. - **Sender, when Packlink PRO has no sender address**: used for the shipments only when your Packlink PRO account has no sender address (better: add your address in Packlink PRO). - **Name**: the name of the sender. - **Company**: the company of the sender. Empty: your shop's name. - **Street**: the street of the sender. - **Postcode**: the postcode of the sender. - **City**: the city of the sender. - **Country (2-letter code: FR, ES...)**: the country of the sender. - **Phone**: the phone number of the sender. - **E-mail**: the e-mail address of the sender. - **Reason for export**: what the customs invoice says the parcel is, a sale by default. - **Your VAT number or tax id**: printed on the customs invoice. - **Product field of the HS code** and **Product field of the country of origin**: the column names of the product custom fields that hold them (a variant takes its main product's). **HS code when the product has none** and **Country of origin when the product has none**: the values for the products whose field is empty; without an origin, your sender country. - **Debug**: writes the plugin's calls to Packlink to the HikaShop log file. ## Troubleshooting - "Packlink refused the connection": check the API key, copied whole from Packlink PRO. - "The order could not be sent to Packlink PRO": the reason follows, and stays on the order page with a button to send it again. "No sender address": add one in Packlink PRO or fill the sender of the method. "Packlink has no service of this method for...": the service does not deliver to that address any more; pick the shipment's service in Packlink PRO. - "Packlink did not register the shop for its updates": Packlink's reason follows. The HikaShop cron and the order's button still bring the shipments back. Packlink's updates need a site it can reach from the internet. - In Packlink PRO, the shop appears among your integrations as a WooCommerce shop: Packlink only registers the shops of the platforms it lists, HikaShop not yet among them. - The tracking does not come back: check that the HikaShop cron runs, or use the "Read again from Packlink PRO" button of the order. A shipment deleted in Packlink PRO shows as such. - "No pickup point was found near your address for this method": Packlink knows no point of that carrier there, and the method is not offered for that address. - "Packlink refused the customs invoice": Packlink's reason follows; check the HS codes, the origin and your VAT number. - "Packlink gave no service for your sender address": the services come for your account's country; check the key and your sender address in Packlink PRO. - The method does not show at checkout: check that it is published and its restrictions (zone, weight, price). With Packlink's quote, it only shows once the customer has a shipping address, and only when its service delivers there. Turn Debug on to see Packlink's answers in the HikaShop log.