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#  Review plugin

Details    Written by: Administrator    Category: [Pther extensions](/support/documentation/hikashop/other-extensions)     Published: 09 November 2026     Hits: 7

## Installation

- 1) Download the plugin from our website and install it with the Joomla Extension Manager.
- 2) In Extensions > Plugins, enable "Hikashop - Review".
- 3) Make sure the reviews are turned on in the HikaShop configuration (Display > Product page, the votes and comments settings), and decide there who may write a review. To let guests who bought the product review it from the email, choose the option that restricts reviews to the customers who bought the product.
- 4) Set up the HikaShop cron (System > Configuration > Cron), as the emails are sent by it.
- 5) Open System > Emails in HikaShop, find "Order review notification" and adapt its text and subject to your shop.

## Configuration

- **Frequency**: how often, in seconds, the plugin looks for orders to write about when the cron runs. 900 by default (15 minutes). Empty, once a day.
- **Last update**: the moment of the last check, filled by the plugin. Leave it as it is.
- **Waiting period for orders**: how long after the order, in seconds, the customer waits before getting the email. 86400 by default (one day). Raise it so the customer has received the goods; 0 sends it at once.
- **Max waiting period for orders**: orders older than this number of seconds are skipped. 2592000 by default (30 days). It stops the plugin from writing about old orders when you first install it. 0 means no limit.
- **Order status**: the order statuses, separated by commas, for which the email is sent. "confirmed, shipped" by default. Use the names of your statuses as they are in HikaShop.
- **Check existing vote**: "No check" sends the email in any case. "Skip if any product has a vote" does not send it when the customer has already voted on at least one product of the order. "Skip if all products have a vote" does not send it when the customer has voted on all of them. The check applies to customers with an account.

## Troubleshooting

- No email is sent: check that the plugin is enabled, that the HikaShop cron runs, and that the order has one of the statuses of the "Order status" setting and is not older than the max waiting period.
- The email is sent only for a few orders at a time: the plugin handles five orders at each run, and the next ones follow at the next runs.
- The cron report says "No order left for review notification": nothing is waiting, which is normal.
- To receive the email again for an order, a developer can set the "order\_reviewed" column of the order to 0 in the database.
- A customer who ordered as a guest cannot review from the button: in the HikaShop configuration, check that the reviews are turned on and, if you restrict them to buyers, that the order status is one allowed to review.