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#  JCH Optimize empty cart cookie plugin

Details    Written by: Administrator    Category: [Pther extensions](/support/documentation/hikashop/other-extensions)     Published: 09 November 2026     Hits: 5

## Installation

1. Install the plugin with the Joomla installer (System > Install > Extensions).
2. In System > Manage > Plugins, search for "JCH Optimize empty cart cookie" and enable it.
3. In the same list, check that the "User - JCH Optimize User State" plugin of JCH Optimize is enabled.
4. In JCH Optimize, keep the page cache's **Exclude form users** option on, and keep the HikaShop pages that are personal out of the page cache: cart, checkout, customer account, orders, addresses, and the cart module's address (ctrl=product&task=cart).

![The plugin enabled in the Joomla plugins manager](/images/doc/plugins/jchcartcookie/jchcartcookie_settings.png)

## Configuration

The plugin has no settings: once enabled, it works on every cart of the shop.

## Troubleshooting

- **The visitor still gets no cached page after emptying the cart:** open the developer tools of the browser, Storage tab, and look at the jch\_optimize\_no\_cache\_user\_activity cookie after removing the last product. If it is still there, check that this plugin and "User - JCH Optimize User State" are both enabled. If it comes back, look in the Network tab for the request whose answer sets it again (its Set-Cookie header) and send it to our support.
- **The cookie disappears after another form:** the Exclude form users option sets the same cookie for any form (contact, login...). When such a visitor empties their cart, the plugin ends the exclusion too. This is harmless for a visitor who is not logged in, since the cached pages are the same for every such visitor, as long as the personal pages above stay out of the cache.