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#  MyParcel plugin

Details    Written by: Administrator    Category: [Pther extensions](/support/documentation/hikashop/other-extensions)     Published: 10 November 2026     Hits: 4

## Installation

1. You need a MyParcel account. The API key is created in the MyParcel back office.
2. Install the plugin with the HikaShop or Joomla installer, then publish it in the plugin manager (Hikashop MyParcel).
3. Open the settings of the plugin, paste the API key in "API Key", choose your country and carrier, and save.
4. In HikaShop, go to System, Order statuses. In the "MyParcel" column, tick the order statuses for which the MyParcel buttons must appear (confirmed and shipped by default).

The orders listing of the backend then gets a MyParcel column with the buttons to export the order to MyParcel, print its label and follow the parcel, and a "Package type" column. If you also use the MyParcel pickup location plugin, update both together.

## Configuration

- **API Key**: the API key from your MyParcel back office. Without it the plugin shows "Please make sure you enter your MyParcel API Key in the settings of the MyParcel plugin." and does nothing.
- **Country**: the country from where the goods are shipped, Netherlands (default) or Belgium.
- **Carrier**: the carrier that ships your packages (PostNL, BPost, DPD, UPS, DHL For You, DHL Parcel Connect, DHL Europlus). PostNL is only offered for the Netherlands.
- **Default package type**: the type given to new orders, which you can change on each order: Package (default), Mailbox package, Letter, Digital stamp or Small package.
- **Format**: A4 (default) prints 4 labels per page, A6 one label per page.
- **Classification field**: an ISIC/IDEP code, or the column name of a product custom field that holds the code of each product. It is mandatory for parcels leaving the European Union.
- **Only Recipient**: delivers only at the address of the recipient. Required for the Morning and Evening delivery types. No by default.
- **Signature**: the recipient must sign. Required for the Pickup and Pickup express types. No by default.
- **Return**: returns the package to you when the recipient is not home. No by default.
- **Large Format**: to be set when the package measures between 100 x 70 x 50 and 175 x 78 x 58 cm. No by default.
- **Age Check**: the recipient must sign and be at least 18. Only used for the Netherlands. No by default.
- **Insurance**: insures the shipment up to the chosen amount, from 50 to 5000 euros. No by default. For a Dutch shipment, Only Recipient and Signature are mandatory with an insurance.
- **Automatic export**: Yes exports an order to MyParcel by itself when its status changes to one ticked in the "MyParcel" column of the order statuses. No by default: use the export button of the orders listing.
- **House number field**: left empty, the street name and the house number are both read from the street field of the address, which is the recommended way. To keep them in two fields, create a custom address field for the house number and type its column name here.

## Troubleshooting

- **"Error exporting the order ... to MyParcel"**: the automatic export failed. The reason is emailed to the payment notification address of HikaShop, or shown in the backend when that address is empty.
- **"You first need to export the order to MyParcel"**: use the export button of the orders listing before printing the label or following the parcel.
- **"Tracking URL not yet available"**: MyParcel has not given the tracking link yet. Try again later.
- **"The order was exported successfully"** (or "The orders were exported successfully"): the export worked.
- Other messages are the answers of MyParcel itself, for instance about an address or an option that is not allowed for the chosen carrier or country.