[Skip to main content](#vessel-content)

#  Reminder plugin

Details    Written by: Administrator    Category: [Pther extensions](/support/documentation/hikashop/other-extensions)     Published: 11 November 2026     Hits: 15

## Installation

1. Install the plugin with the HikaShop or Joomla installer, then publish it in the plugin manager (Hikashop - Reminder).
2. The plugin works through the HikaShop cron task: make sure the cron of HikaShop is set up on your server, otherwise no reminder is ever sent.
3. Open the settings of the plugin, choose what to remind (orders not paid, carts, wishlists) and after how long, then save.
4. The two emails sent by the plugin, "Order reminder notification" and "Cart reminder notification", can be edited, or turned off, in System, Emails of HikaShop.

## Configuration

![The Reminder settings](/images/doc/plugins/reminder/plg_hikashop_reminder_settings.png)

All the delays below are in seconds: 3600 is one hour, 86400 one day, 604800 one week, 2592000 thirty days.

- **Frequency**: the minimum time between two checks of the carts and orders, even if the cron runs more often. Empty, the check is done once a day (86400).
- **Created orders**: Yes (default) sends a reminder to the customers whose order is still in the "created" status, that is placed but not paid. No turns this off.
- **Waiting period for created orders**: how long an order must have been waiting before its reminder is sent. Default 86400, one day. Empty, orders are reminded at the next check.
- **Max waiting period for created orders**: orders older than this are skipped, so that very old orders are not reminded. Default 2592000, thirty days. Empty, there is no limit.
- **Carts**: Yes (default) sends a reminder to the customers who left a cart or a wishlist. No turns this off.
- **Cart type**: Both (default), or only the carts, or only the wishlists. For a cart, no reminder is sent if the customer placed an order after the last change of the cart; there is no such check for a wishlist.
- **Waiting period for carts**: how long a cart must have been left untouched before its reminder is sent. Default 86400, one day. Empty, carts are reminded at the next check.
- **Max waiting period for carts**: carts untouched for longer than this are skipped. Default 2592000, thirty days. Empty, there is no limit.

A reminder is sent once per order and once per cart. Only customers with an account are reminded for a cart, and an empty cart is never reminded. Each check sends at most 5 reminders of each kind, the others follow at the next checks. The "Last update" field of the form is filled by the plugin itself: leave it as it is.

## Troubleshooting

- **No reminder is sent**: check that the HikaShop cron task runs. The result of each cron run is shown in the cron report of HikaShop, with the lines below.
- **"No created order left for remind notification"**: no order is waiting for a reminder. The order must be in the status given to new orders, be older than the waiting period and younger than the max waiting period, and the customer must not have placed a more recent order.
- **"No cart left for remind notification"**: no cart matches the waiting periods and the cart type chosen.
- **"Could not load notification for order ..." or "... for cart ..."**: the email of the reminder could not be built. Check that the emails "Order reminder notification" and "Cart reminder notification" exist and are enabled in System, Emails.
- **"Could not load user for cart ..."**: the owner of the cart has no email address, so nothing is sent.