Editor will not load in product description field

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  • Hikashop Multisite
1 week 4 days ago #315465

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.15
-- PHP version -- : 7.3.14
-- Browser(s) name and version -- : FireFox (latest)
-- Error-message(debug-mod must be tuned on) -- : See message

The selected editor will not load in the product description field when editing or creating products.I tried all available editors , none worked. I tried switching the default editor in Joomla!, as well as setting the editor in the advanced settings of Hikashop. The product description field will only show plain HTML of the contents of the product description field.

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  • MODERATOR
1 week 4 days ago #315468

Hi,

I suppose that either you have some javascript error on the page, or when you created your product, you had the setting "Description default format" set to "markdown" instead of HTML.
In that case, the description of the product is in the markdown format not the HTML format.
You would have to delete the product, set the HTML format in the HikaShop configuration if that's not already the case, and recreate the product.

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