HikaShop User Points payment plugin stopped working

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  • Hikamarket Multivendor Hikashop Business
1 week 6 days ago #312717

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.12
-- PHP version -- : 7.2.22-1+0~20190902.26+debian9~1.gbpd64eb7
-- Browser(s) name and version -- : CHROME 78.0.3904.70
-- Error-message(debug-mod must be tuned on) -- : No payment methods found

We have our own currency enabled for our Multivendor shop, there is no shipping options enabled, and we use the HikaShop User Points payment plugin, configured to use EasySocial points. After the latest updates, we see the error message: "No payment methods found" on checkout".

Last edit: 1 week 2 days ago by fazeday.

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1 week 6 days ago #312723

Hello,

We will need more elements to better understand the situation, for this can you provide :
- Relative configuration page screenshot (payment method
- Url (and if needed frontend access) to process some test by ourselves

On your side, you can process some check from this faq

Awaiting news from you to move forward on your subject.
Regards

Last edit: 1 week 6 days ago by Philip.

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  • Hikamarket Multivendor Hikashop Business
1 week 2 days ago #312781

Here is the relative config image in the attachement. I send you credentials to the site through PM.

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1 week 2 days ago #312789

Hi,

Note that since the "partial payment" option of the payment method is turned off, the payment method will only appear if you have enough points to pay for the full amount of the order in your user account.
Can you check that it is the case ?
Also, which version were you using before updating ? And which version of EasySocial are you using ?

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  • Hikamarket Multivendor Hikashop Business
1 week 1 day ago #312843

Thanks Nicolas, it solved the problem!

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