PayPal payments not set to completed

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11 years 5 months ago #76182

Hikashop 2.0 and J 2.5..8:

When some one uses the PayPal plugin, the order gets through all the way to PayPal, inc. the confirmation from PayPal but the the client is not set to confirmed on the site.

Here are out settings:

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11 years 5 months ago #76365

Hi,

Can you try to disable the "Return method" option.

Return method : In some cases, like when you have troubles receiving payment notifications from PayPal, you might need to disable that option. However, most of the time, you should leave that option turned on.

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11 years 5 months ago #77965

OK we have been testing with both settings and keep getting the same results: Status is not set to completed. Any further testing / logging we can do?

Guess I will need to setup a sandbox to do further testing?

Bastiaan

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11 years 5 months ago #77979

Hi,

Please activate the debug mode in order to have a better report.
After that, you should find in the order history, a modification line with a PayPal IP.
If not, it means that Paypal can't contact your server to validate the order.
If so, the history data could contains a lot of useful information.

It is possible that paypal add some taxes in the final price, at this moment, the hikashop order price and the paypal paid price would be different so HikaShop would not validate the order.
Thanks to the debug history data, we would be able to see it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 5 months ago #77982

Sounds good and will test it but this is a very active live site. Will customers see debug messages or is this logging in the backend?

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11 years 5 months ago #77987

Hi,

Private data would not accessible to customers.
The debug mode allow to print more debug information which are accessible thanks to the "payment log report" or in the "backend orders".
The front end is not impacted with paypal plugin.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #80492

OK we have been running PayPal with debug mode and just had a customer paying and not getting 'confirmed'.
How / where do I find the debug logs?

(in the order history I see a line with the customers username and IP )

Thanks,

Bastiaan

Last edit: 11 years 4 months ago by zebrafilm.

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11 years 4 months ago #80560

you should open the payment log report file in the Files tab of the configuration.
If the file is empty, it means that HikaShop was not triggered by PayPal. Something must have stopped the notification before HikaShop.
Otherwise, you should have a lot of text in there tracing the notification and which would help us tell you what to do next.

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11 years 4 months ago #80563

Hi Nicolas,

The log file is empty. What could be the next step?

Bastiaan

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11 years 4 months ago #80922

Would it be possible for you to open your website access log and search for the text "notify_payment=paypal" for the time and date corresponding to when you made the payment ?
Then, please copy/paste here the line itself and a few lines before and a few lines after.

That will give some information on what is happening to the payment notification sent by PayPal.

If you don't find any lines for the notification, it means that PayPal didn't send any notification. That can sometimes happen with sandbox accounts so in that case you should try with a real account.

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11 years 4 months ago #80949

Well that took a little searching because the search string did not show up. Seems you made a typo?

Your "notify_payment=paypal" turns up in the logs as "notif_payment=paypal" (no Y) or is this an issue?


2012-12-05 13:00:18 W3SVC74 10.0.1.55 POST /index.php option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal&tmpl=component&lang=nl&Itemid=633 80 - 173.0.81.1 - - 200 0 0 1985 1460 1859

What I can see is that it sends out out internal IP. (We have a serious firewall + routing active).

I will send you the log by email (bit to sensitive to post it here).

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11 years 4 months ago #80952

I see no redirect and I tried to access the URL directly with my browser and it worked too. So the payment log should definitely not be empty.
Especially because I called the url via the browser. There should be an error because the parameters are missing and it can't load the order.
Can you check again that payment log file ? If it's still empty, can you check that the web server has the right to write in it ?

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11 years 4 months ago #80953

According to the filemanager the log should be:

C:\xxxxxxxxx\wwwroot\media\com_hikashop\upload\safe\logs\report_226776123.log

But in the dir there is only one:



containing items about updates.

And yes the dir is writable but clearly no logs written.

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Last edit: 11 years 4 months ago by zebrafilm.

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11 years 4 months ago #81085

I see that the file is not empty. It says that the file is 800 Bits long. Could you open the file and tell us what's inside ?

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11 years 4 months ago #81139

Please look at the date it has been created before I switched on DEBUG.
I also wrote: "containing items about updates."

log file attached.

It seems simpeler to give access to the (test) site?

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11 years 4 months ago #81512

Hi,

Your report is empty so yes, a access to your test site would be easier for us to give you the solution.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #81753

Hi,

I tried another time the login and password you sent, it did not work.
Could you send me a working couple of website/login/password by private message ?

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #81859

Hi Jerome, guess you found your private message?

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11 years 4 months ago #81864

Hi,

I have found your problem and I don't know how you did it. Maybe it's "idealcheckout".
Well, in your hikashop_payment table, you have two "paypal" configuration. Once with "idealcheckoutpaypal" and the other with the real paypal plugin.
The problem is that, the "idealcheckoutpaypal" use the payment_type "PayPal" (and not "paypal")... Because it have a lower id than the real paypal configuration, during the notification, the configuration of the wrong paypal is loaded.
So, the plugin could not work without his configuration. Notification is not processed, etc.

So, I don't know why you have this wrong "PayPal" line but, if you want that the paypal plugin works, you have to delete the wrong entry.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: zebrafilm

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11 years 4 months ago #81865

Nice find Jerome, that site has a lot of little issues since updating from earlier versions. Not sure this one came in that list or is caused bij our IDEAL plugin which also had some problems.
Anyway we only need the Hika plugin so I will deleten the DB entry.

Thanks for the help. (and one of the main reasons I switch all sites to Hika)

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