Checkout flow problem

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12 years 2 months ago #41701

Hi,

I am right now just creating a new online shop website, I decide to use a Hikashop starter version to try.


Everything is going well, except one thing:

When I test my online shopping, after everything is chosen in the check out flow, I click the next button, there should be a payment page or redirect to the ending page, but there is always a fault:
server error: 500
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

However, the order is created, all the information is there, when i choose paypal, i cannot get to the paypal page, when choose credit card, I can receive the card number though, just there is no page after the checkout flow, nothing after the next.

Can you help me with this?
This is really important.

Thanks!

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  • MODERATOR
12 years 2 months ago #41727

Hi,

A 500 error is a standard error message returned by your web server. We need to know the the real error message behind that in order to understand why you have that problem.

Please look for the real error message in your PHP error log file. If you don't know where to find it, please ask your hosting company.

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