Issues with a simple discount

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 7 months ago #69533

I have a product that is $55.00. I created a discount, just for this product, that is $15.05, so the final price of the product is $39.95. However when you look at the product in the front end, you see that the product price is shown at $39.95, crossed out, with the final price at $24.90. It looks like the discount is being applied twice.

Anyone else ever see this?

I am running Joomla 2.5.7 and HikaShop 1.6.0

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 7 months ago #69679

Hi,

Can you show me with screenshots how did you configured your discounts ?

Please Log in or Create an account to join the conversation.

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 7 months ago #69692

Sure thing. Attached are three screenshots. The first shows the discount setup. The next shows the price as displayed in a HikaShop module. The price shows correctly there. The final screenshot shows the price on the product page, after you click on the product in the module. You can see how the discount is applied, and then applied again.

Any thoughts on how to fix it would be helpful.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81641
  • Thank you received: 13088
  • MODERATOR
11 years 6 months ago #69730

Please replace the files administrator/components/com_hikashop/classes/discount.php and administrator/components/com_hikashop/classes/currency.php by these and try again.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 6 months ago #69878

Nicolas,
Thank you for the files. I replaced those, and tried again, but still have the same issue.
Any other thoughts?

Please Log in or Create an account to join the conversation.

  • Posts: 81641
  • Thank you received: 13088
  • MODERATOR
11 years 6 months ago #70039

Hi,

As we don't have the problem on our end, we'll need a FTP plus back end access to your website in order to look at the problem.
Could you provide that via our contact form ?

Please Log in or Create an account to join the conversation.

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 6 months ago #70113

Sure thing. I will send those right over.

Please Log in or Create an account to join the conversation.

  • Posts: 81641
  • Thank you received: 13088
  • MODERATOR
11 years 6 months ago #71715

Sorry for the delay.

I checked your website. The price of that product is $39.95, not $55. When the discount is unpbulished, the price of $39.95 is displayed everywhere. If you publish the discount of $15.05, the price becomes $24.90 in the product page but also on the listing of products. So it's perfectly working as far as I can see.

Please Log in or Create an account to join the conversation.

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 6 months ago #71892

It is not working perfectly. I had to unpublish the discount and change the actual price of the product so that we could get around this problem, as the client could not afford any more purchases of the items at BELOW the intended sale price. The problem still exists. If the product price is changed to $55, and the discount is published, by the time to user gets to the actual product page, and then checks out, the discount of $15.05 has been applied twice.

Trust me, the issue still exists. I can replicate it at any time.

Please Log in or Create an account to join the conversation.

  • Posts: 81641
  • Thank you received: 13088
  • MODERATOR
11 years 6 months ago #72129

The problem does not exist.
I've checked again and it's working.
I've left it with the price of 55 so that you can see.

You must have forgotten to change the price of the variant...
When you have variants with prices, it's of course the price of the variant which is used. However, if you set a price on the main product, that's this price which will be used on the listing of products instead of one of the prices of the variants.

The following user(s) said Thank You: vanboke

Please Log in or Create an account to join the conversation.

  • Posts: 151
  • Thank you received: 7
  • Hikashop Business
11 years 6 months ago #72756

Well I feel stupid. You are right. It is working fine. I forgot about the variants. Thanks for the help nonetheless.

Please Log in or Create an account to join the conversation.

Time to create page: 0.083 seconds
Powered by Kunena Forum