No address in checkout

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88429

When a customer is in our shop, are not subject to address information into the system.
No matter which of the four options I choose, there will be nothing in. Do you have an idea of ​​where the error occurs?
If I choose to disable address in the box flow then this will not work.

I have just add'ed some fields to the costumer for some additional information

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 2 months ago #88460

Hi,

I think that you'll just have to :
- Go to "Hikashop->System->Configuration->Checkout"
- Add an "address" step to your advanced checkout workflow

Hope this will help you :).

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88549

No it dont work, I have tried but it vil not close when I click on OK, and I mean I also have inserted it, but don't get the adress on customer.

This is how the checkout is set.


I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Attachments:
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 2 months ago #88566

Ok, so can you show me how your checkout is when you put the address in the first step ?

PS: can you also put the login in the first step ?

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88567

I want a site where there is no login, because we have a lot of costumers on the site right now. (its made in umbraco).

It will be best as we not let the customers create an account. Therefor the login is not possible.

I can send you a pm with a link? because the site do not have to be indexed by google

Edit: I have now tried a lot of configuration opportunities, but no one of them are adding the address etc. to the costumers.

Here is the backend



And how its look like in frontend

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Attachments:
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 2 months ago #88589

If you don't want them to be registered to your website, I think that this link will probably help you :) :

If you want to have a checkout without registration but with address, you will have to have both "login" and "address" views in the checkout workflow. Then, in the Checkout tab of the configuration, you can change the option "registration" to "no registration" in order to remove the creation of a user account. Also,...

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88596

Its what I have searched for, but it still dosn't work.. The address field is pop up, but I can't close it whit the ok button.
And when it pop up, there is no field to fill in an email address..

I think is it a registration plugin I either have enabled that is making the bug?

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88733

Today I have tried some things again.. One of them is to update the address on the costumer in hikashop backend, but that either working..

Is it because I have added some costumer fields to the address columns in the database?

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 2 months ago #88739

It's maybe coming from that, but can you give me a link to your website for testing purpose ?

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88740

yes you can get it also a backend access?
I have just tried to disable my fields and then it works.. but we need the fields..

I Send you a pm with a link and an account

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
11 years 2 months ago #88863

I checked your website and the form on the checkout seems to be correct. Maybe I don't understand what is the problem you're having ?

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #88917

Hello

I understand you do not find errors right now. But when I have defined some user fields, it is not possible to enter address information in the fields on the customer.
Right now I have disabled them and then it works.

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #89088

Can the problem be that I have made the fields in the address table? Do I have to put them in another table?

EDIT: I have now tried to put a field into "user" but it's not showed anywhere in user or in the order. But it worked without any fail..

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
11 years 2 months ago #89320

Hi,

I tried to publish an address field on your website and it properly displayed on the address form and the form was submitted properly and the data in that new custom address field was saved as well.

Are you talking about the fact that you don't see the data of the address field in the address display ? In that case, that's normal. You need to edit the files "address_template" via the menu Display->Views in order to add the display tags for the new address fields.

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #89373

NO my problem is that I cant go further when i have add'ed extra fields to the address tables. The new fields is showing on the frontpage.

Right now as the site is configured, there you can see what I mean.. I have published the 4 fields and nothing happens when I go to checkout

EDIT: I have now tried to add the fields in the template as you wrote, but still the same problems.

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
11 years 2 months ago #89639

The address_tank column does not exist in the database. If you activate the debug mode of the joomla configuration, you will get that error when you register:
500 - JDatabaseMySQL::query: 1054 - Unknown column 'address_tank' in 'field list' SQL=INSERT IGNORE INTO `jh2w5_hikashop_address` ( `address_firstname`,`address_lastname`,`address_street`,`address_post_code`,`address_city`,`address_telephone`,`address_tank`,`address_placering`,`address_tanktype`,`address_oplysninger`,`address_user_id`,`address_default` ) VALUES ( 'test_hikashop','test_hikashop','test_hikashop','test_hikashop','test_hikashop','000000000','---','test_hikashop','Jordtank','','33','1' )

That means that you created that custom field and either removed that field from the table in the database later on OR that the column couldn't be added to the table.

The simplest is to delete the custom field and create a new one for it.
Then, try again to register and see if you don't have again the same issue with another custom address field, etc.

You can read more about that here:
www.hikashop.com/en/support/documentatio...lity-issues.html#SQL

Last edit: 11 years 2 months ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #89785

I really don't understand what is happening here..

I have made a new site on another URL and there it works perfectly.

Now I have copied/pasted the fields in the database, and it still not working..

Here is a screen dump from the database, and the fields is in it..



EDIT: I have now tried to copy the table _hikashop_fields but still I got problems..

14/2-13: I have now tried to set my site just like the other i wrote up. And still the adressfield is poppin up, where it on the other site is a row on checkout. Can the bug be in my template?

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)
Attachments:
Last edit: 11 years 2 months ago by holm76.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
11 years 2 months ago #90052

Hi,

As I said the problem is that the field was not added to the table of the field. So it's not the field table which has a problem but the address table. It's missing the column of the field.

As the documentation explains, simply add the field with a MySQL query via phpmyadmin and that will automatically solve the error. The query should be:
ALTER TABLE jh2w5_hikashop_address ADD `address_tank` TEXT NULL;

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 11
11 years 2 months ago #90135

Hi sorry that were my fail..

I haven't read is as the adress table..

I have now fixed and tried it, and its working :)

I'm using firebug, forumsearch, dokumentation and then I ask.. It's so easy ;)

Please Log in or Create an account to join the conversation.

Time to create page: 0.121 seconds
Powered by Kunena Forum