Paypal Standard - Invalid Amount Error

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11 years 11 months ago #51092

Hello,

I've checked the documentation and forums, nothing seemed to resolve this issue. This happens sporadically so not sure what the cause is.

For Example:
customer tries to check out product and get this email:

Hello,
A Paypal notification was refused because the amount received
(485.22CAD) is different from the order amount (429.4CAD)

Check the documentation concerning this issue at
www.hikashop.com/index.php?option=com_up...-paypal-error#amount
This notification was for the order B2D6 on the website
http://www.[BLANK].com
You can access the order details directly by clicking on the link
below after logging in your back end:
http://www.[BLANK].com/administrator/index.php?option=com_hikashop&ctrl=order&task=edit&order_id=26


The customer goes back and tries again. Goes through fine.

I have tested this myself by creating 1$ items and it goes through fine. We've had this occurred 3-4 times. I was able to extract some information from a previous order

Paypal Order Details:
Item: $400.00 CAD
Shipping: $30.00 CAD
Subtotal $430.00 CAD
Tax $52.00 CAD
Total $482.00 CAD

Hikashop order Details:
Sub total 452.00
Coupon 0.00
Shipping 33.90
NB 55.90
Total 485.90

I have removed the details info being sent to paypal in hope only the "total" would be sent. This still occurred (First example I have was the case).

I tried this but the code does not seem to be the same so I couldn't figure out where to change this. ( www.hikashop.com/en/forum/4-how-to/32453...ror-10413.html#32453 )
Please advise

Last edit: 11 years 11 months ago by Skyla.

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11 years 11 months ago #51196

I'm thinking that you have tax settings in your PayPal account changing the taxes of the order.
Please check that you don't have any taxes added by PayPal itself in your PayPal profile.

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  • Posts: 13
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11 years 11 months ago #51203

That's the first thing I had asked to check. Checked myself and it was in fact there. I disabled the tax in Paypal so this should resolve the problem.

Loving HikaShop! Thanks!

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