Return requests and transactions system for customers

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  • Hikashop Business
5 years 8 months ago #266114

Hello,

Is there a way to let customers can do a return requests of the order?
Just like the Opencart do.

After the customer returns the order, we can make the returned money to their transactions system.
Then once he buying something next time, he can use the money of transactions system again.

Thank you.

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5 years 8 months ago #266135

Hi,

There is no automated way for that.

You can do it manually: The customer uses your contact form to request that. Then, you cancel the order, and you add a coupon of that value and you give the code to the customer. Or you configure the points system and you add the equivalent in points to the user account's points.

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  • Hikashop Business
5 years 8 months ago #266139

Hi,

OK.Thank you very much.
Does it may be a feature in the future version. It may be useful.:)

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5 years 8 months ago #266147

Hi,

We're thinking about some returns function for the future. But we're not clear yet as to how to do it.
The problem is that people want it in different ways.
Some just want a contact button which will link the contact request with the order.
Some will want it to process a refund automatically.
Some will want it to be able to select some products of the order with the request.
Some will want it to create a coupon.
Some will want it to gain points.
Some might want something else.
And then you have to take into account the different combinations of all this.
And thus, having something automatic that you can configure to handle the different cases gets tricky really rapidly.

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  • Hikashop Business
5 years 8 months ago #266297

Hi,

Hmm...It does a hard job. Thank you all.
Waiting for this function. :)

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  • Hikashop Business
5 years 7 months ago #266491

Hello,

For another question.
If I want to let customers who can check their own points on the user control panel,
how can I write the php code to make it?

Thank you.

Last edit: 5 years 7 months ago by progfloyd.

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5 years 7 months ago #266493

Hello,

Which points are you talking about exactely ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
5 years 7 months ago #266659

Hello,

Sorry, I am talking about the points system.
And I want to let customers can check how many points they have on the frontend (user control panel).

Thank you.

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5 years 7 months ago #266663

Hi,

You can use such code :

<?php $user = hikashop_loadUser(true);
echo $user->user_points; ?>
If you want to have it on the user control panel, you can add that code in the file "cpanel" that you can edit via the menu Display>Views.
www.hikashop.com/support/documentation/1...-display.html#layout

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  • Hikashop Business
2 years 7 months ago #317744

are there any news about a "returns function"?

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2 years 7 months ago #317750

Hi,

No it's still on our todo list.
As I said 3 years ago, different merchants will want to handle returns differently so it's not easy to have a one size fit all solution.
Also, we worked on other things that were more requested, more concrete, or for which someone paid us to work on.

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