Shipping costs wrong vendor

  • Posts: 159
  • Thank you received: 2
7 years 6 months ago #188803

-- HikaShop version -- : 2.3.5
-- HikaMarket version -- : 1.5.1
-- Joomla version -- : 3.3.6

Hi,
I'm not sure if it started after the last Hika Market update, but my invoices assign the shipping costs to the wrong vendor, if an order has products of two vendors.
I have two vendors - one for virtual products like ebooks and another one selling physical products. The setup worked for months, but today I realized that all invoices of the last months with orders that have products of the two vendors are showing the shipping costs the wrong way round. Ebooks have shipping costs now while the invoices for physical products don't show any shipping costs.
It used to work. What could be wrong?
Thanks
Roger

Please Log in or Create an account to join the conversation.

  • Posts: 25380
  • Thank you received: 3931
  • MODERATOR
7 years 6 months ago #188814

Hi,

I will need more details about the issue in order to reproduce it in my local website (or see it in yours).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 159
  • Thank you received: 2
7 years 6 months ago #188827

Hi Jerome,
what do you need?
Best
Roger

Please Log in or Create an account to join the conversation.

  • Posts: 25380
  • Thank you received: 3931
  • MODERATOR
7 years 6 months ago #188840

Hi,

The usual ; website, configurations, way to reproduce the issue, real details about the issue...

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 159
  • Thank you received: 2
7 years 6 months ago #188867

Hi Jeome,
it's getting very strange right now, because HikaShop/Market assigns free shipping to orders with physical products. That is urgent because I'm sending out a newsletter at the moment and receive orders with no free shipping.
The error occurs only when two vendors are involved. For some reason HikaShop/Market puts my shipping method Download/email to everything, if the first product in the shopping cart is a virtual product. The shipping method Download/email is assigned to one vendor only. I checked the configuration over and over again.
Please go to:
5-elemente.org/de/nahrungsmittel.html and add a product
then go to:
5-elemente.org/de/e-books-und-buecher-3.html
and add a product

Go to 'Kasse' and do the checkout. The shipping costs won't be correct. If the first product in the shopping cart is an ebook, the same shipping method (Download/Email) will be assigned to all other products. If the first product in the cart is a physical product from the category 'Nahrungsmittel' my two shipping methods (DPD and Warensendung) are shown for both vendors and the costs will be doubled.
I hope there is a quick fix for it, because I already received orders with no shipping costs and I'm sure people will not continue the checkout when they see that they have to pay shipping costs on ebooks....

I also get the following error message with my status email:
Notice: Undefined index: 125 in /www/htdocs/w00a755c/33/media/com_hikamarket/mail/order_status_notification.preload.php on line 115

Best
Roger

Last edit: 7 years 6 months ago by Rokell.

Please Log in or Create an account to join the conversation.

  • Posts: 25380
  • Thank you received: 3931
  • MODERATOR
7 years 6 months ago #188918

Okay ; send me credentials and I see your configuration directly.


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 25380
  • Thank you received: 3931
  • MODERATOR
7 years 6 months ago #188942

Hi,

Can you please point me an order number where the shipping is wrong ?
What I can see in your website is that, there are shipping per vendors and the shipping is forced regarless of the weight.
So I just changed this HikaShop setting and the shipping is not more for the e-books.

But I still don't understand why you said that the shipping cost is targeting the wrong vendor.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 159
  • Thank you received: 2
7 years 6 months ago #188947

Hi Jerome,
it seems to work now. I can't check the invoices though.

Now the shipping step is empty throughout checkout. Is it possible to skip this step for virtual products or at least give some information like 'free shipping via email or download'?

Thanks for your help!
Best
Roger

Please Log in or Create an account to join the conversation.

  • Posts: 25380
  • Thank you received: 3931
  • MODERATOR
7 years 6 months ago #188984

Hi,

We will see to avoid duplication questions :)
www.hikashop.com/forum/feature-request/8...irtual-products.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.068 seconds
Powered by Kunena Forum