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Order Notification Email - Reply to Customers

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12 years 11 months ago - 12 years 11 months ago #130184 by oxheadproductions
-- HikaShop version -- : 2.2.2
-- Joomla version -- :2.5

For some reason in my Order Admin Notification Email... in the "reply-to" box... the customers email is included. So when my warehouse "replies" the email to me... the customer also gets the email. I can't find how to remove the "customer reply to"

Last edit: 12 years 11 months ago by oxheadproductions.

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12 years 11 months ago #130208 by Mohamed Thelji
Hi,
I think that you'll be able to change it by :
- Going to "Hikashop->System->Emails"
- Editing your Order administrator notification email
- Using the Reply-to Address option through the Sender Information tab.

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12 years 11 months ago - 12 years 11 months ago #130213 by oxheadproductions
I went to the "sender Information" tab you suggested and removed all content in the "Reply_to Name" and "Reply-to Address" boxes... it didn't work.

The Customer's email address is still in the "Reply-to" field of the Order Admin Notification email.... where is it coming from?

Last edit: 12 years 11 months ago by oxheadproductions.

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12 years 11 months ago #130409 by oxheadproductions
I found a response on another thread ... however the answer is outdated and no longer relevant with version 2.2.2... any help would be appreciated on removing this unwanted "reply-to" address.

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12 years 11 months ago #130456 by Jerome
I answered in the other thread so I close this one too.
Please try to do not double-post for the same problem. It is not fair with the support team who can answer you several time for the same thing...

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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12 years 11 months ago - 12 years 11 months ago #130460 by oxheadproductions
Last edit: 12 years 11 months ago by oxheadproductions. Reason: The issue is being addressed in thread http://www.hikashop.com/forum/4-how-to/50144-order-administrator-notification-reply-adresses.html

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