Comment/Vote System Quit Working

-- url of the page with the problem -- :https://juil.com/index.php/juil-womens-shoes/sandals/hera
-- HikaShop version -- : The latest, update page is blank
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Any we've tried
-- Error-message(debug-mod must be tuned on) -- : none

Hi,

Please details your problem.

I noticed that you have some javascript errors in your page, due to "SnapEngage". It could affect the JS of the vote/comment system. But you have to details your problem otherwise we won't know what is not working.

Regards,

When you click on "submit comment" it doesn't not submit the comment. Thank you for giving me a place to start with the Snap Engage issue.

Hi,

Have you edited the view "vote / form" ?
Thanks to check if you have the following line in the code:

I did not see that line. I replaced the view/form with the original which did have that line. I also removed all snap engage code. Still does not work when someone clicks "submit".

It seems that you have edited the form, on your website there is a comment title which is not present by default.
So I think that your changes are causing this problem.

On my local end I have no problems with the comment submit.

The edit is only in the text of the language file. The form is exactly the form from latest version. It used to work.

Hi,

I don't really know why but this line is missing in your code: Thanks to add it in the view "vote / form" just after: And that should solve the javascript error which is cancelling the submit of the comment.