SIPS payment

-- HikaShop version -- : 2.2.3
-- Joomla version -- : x2.5.18
-- PHP version -- : 5.3.3-7+squeeze19
-- Error-message(debug-mod must be tuned on) -- :
erreur appel request

executable request non trouve /home/****/public_html/media/com_hikashop/b/request

i keep getting this error, but the file exists... any idea why that happends
-rw-r--r-- 1 wisecon wisecon 0 Mar 6 13:14 /home/****/public_html/media/com_hikashop/b/request

any idea what gives this error and how to fix it ?

Hi,

This exact error message does not exist.
Please provide the exact error message and a screenshot of your configuration.

Regards,

Here is two screenshots

Hi,

Which version of the plugin are you using ?
It does not look like the official plugin we have.

Like I said in my previous message, the error message "executable request non trouve" does not exist in the plugin.
You can have "executable response non trouve" but not for "request".

That's why I am wondering which plugin you are using.
I checked in all versions of the plugin and this error message never exist, even if in the first published version of it.

Did you modified the plugin ?

Regards,

There is no version info in the backend for
HikaShop SIPS Atos payment plugin

in the xml file there is
<extension type="plugin" version="2.5" method="upgrade" group="hikashoppayment">
<name>Hikashop SIPS ATOS Payment Plugin</name>
<creationDate>November 2010</creationDate>
<version>1.0.0</version>
<author>Hikashop</author>
<authorEmail>dev@hikashop.com
<authorUrl> www.hikashop.com
<copyright>Copyright (C) 2010 HIKARI SOFTWARE SARL - All rights reserved.</copyright>

i have not installed anything not from hikashop with payment on that page.

Hi,

Since HikaShop 2.3.0 we improved the XML of our plugins in order to give more details.
For the moment if you want to have information about the plugin you have to check the header of the php file.
You can also check the plugin content and look at the string "executable request non trouve" because, like I said, in the plugin we made there is no such string into.

Regards,

Hi,

i have updated to versio 2.3.0 and the error is stillt he same.

Hi,

And are your sure that the plugin is right up to date ?
Because, as I said since my first reply, our SIPS plugin does not have the error message "executable request non trouve".
So in my vision, you are not using our plugin if you have such message.. Because our plugin can't display you this message.

Look at the plugin source code, try to find this message. If you have the right plugin, our plugin, you won't see this text.

I am not sure that my explanation is clear enough.
But you have to be sure that your are using our plugin and that this plugin is right up to date and not modified.

Regards,

public_html# grep 'executable request non trouve' * -ri
administrator/components/com_hikashop/extensions/plg_hikashoppayment_atos/atos_end.php: "executable request non trouve ".$path_bin;
plugins/hikashoppayment/atos/atos_end.php: "executable request non trouve ".$path_bin;

l# more plugins/hikashoppayment/atos/atos.xml
<?xml version="1.0" encoding="utf-8"?>
<extension type="plugin" version="2.5" method="upgrade" group="hikashoppayment">
<name>Hikashop SIPS ATOS Payment Plugin</name>
<creationDate>{__DAY__} {__MONTH__} {__YEAR__}</creationDate>
<version>{__PLUGIN_VERSION__}</version>
<author>Hikashop</author>
<authorEmail>dev@hikashop.com
<authorUrl> www.hikashop.com
<copyright>(C) 2010-{__YEAR__} HIKARI SOFTWARE. All rights reserved.</copyright>


# more administrator/components/com_hikashop/extensions/plg_hikashoppayment_atos/atos.xml
<?xml version="1.0" encoding="utf-8"?>
<extension type="plugin" version="2.5" method="upgrade" group="hikashoppayment">
<name>Hikashop SIPS ATOS Payment Plugin</name>
<creationDate>{__DAY__} {__MONTH__} {__YEAR__}</creationDate>
<version>{__PLUGIN_VERSION__}</version>
<author>Hikashop</author>
<authorEmail>dev@hikashop.com
<authorUrl> www.hikashop.com
<copyright>(C) 2010-{__YEAR__} HIKARI SOFTWARE. All rights reserved.</copyright>

Hey Jerome,

you got any news on this or any sollution for this that i can try ?

hello ?

thanx for the no replies and not getting on with this and getting it to work.

I have selves been looking into the files... and found this code
Now what ever this request file is, it is not included and i have no idea what/where to get to get this working, but as it isn't found the $tableau is empty and the $code and $error is empty and therefor gives that error.

Can you please help fix this, so i can get it working and get the big version of hikashop for this client.

Hi,

Sorry for the delay.

This error indicates that either the file doesn't exist or that the file is not executable.
In your first message you give the text:
-rw-r--r-- 1 wisecon wisecon 0 Mar 6 13:14 /home/****/public_html/media/com_hikashop/b/request
which means that the file is there but not executable.
Please make sure that you follow our documentation on the setup of the payment plugin where we clearly indicate that the binary files need to be executable:
www.hikashop.com/support/support/documen...yment-atos-form.html
Then, you won't have that error.

after searching i found the working url for that page...

from www.hikashop.com/support/documentation/i...yment-atos-form.html i cannot see what needs to be in the files or where to get them from.

I have made the files executable
-rwxr--r-- 1 wisecon wisecon 0 Mar 6 13:14 request
-rwxr--r-- 1 wisecon wisecon 0 Apr 14 09:51 response

and when looking on this www.citelis.fr/installation/citelis-payline i cannot find any info on that either.

it still gives same error...

You made the files executable for the owner wisecon:wisecon
But that doesn't means that your apache server uses that user in order to use these files (it depends on the way your server is setup).
In order to make sure, set the rights of these files to 777 and try again. That way, you should definitely not get that error if the files are in the correct folder.

I know that anything run from that website runs under that user, but just to make sure, i made both the dir and the files 777 and it makes no difference.

do you need ftp or administrator access to the site to be able to help with this problem ?

so any more suggestions or are you giving up and i need to tell the client that it cannot be solved. And we have to go to another solution to solve this ?

Then maybe that you're not using the correct request and response files. Please make sure that you use the request and response files corresponding to the architecture of your server and not the ones for another architecture (32 bits/64 bits linux/windows etc).
Also, make sure that your web server (apache I guess) is configured to allow PHP to use the exec function:

Note: When safe mode is enabled, you can only execute files within the safe_mode_exec_dir. For practical reasons, it is currently not allowed to have .. components in the path to the executable.

www.php.net/manual/en/function.exec.php
de3.php.net/manual/en/features.safe-mode.php

Unfortunately, a FTP/backend access won't help. It's just a matter of setting up the files/server properly, not a HikaShop problem and you will have the same problem with another shopping cart with SIPS.