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No shipping address, going NUTS!

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11 years 11 months ago #176829 by webjive
No shipping address, going NUTS! was created by webjive
-- url of the page with the problem -- : brandonburlsworth.org
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4.33
-- Browser(s) name and version -- : N/A

OK, I have tried every combination known to man to get the shipping/billing address to show but, it won't. HELP!!!

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11 years 11 months ago #176852 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
Hi,

You need to add the "login" view in your "checkout workflow" option and you'll then get the billing/shipping address view displayed on your checkout.

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11 years 11 months ago #176877 by webjive
Replied by webjive on topic No shipping address, going NUTS!
Thanks, that fixed that one issue but, I'm still getting this error on some email addresses....

Error

Email address already used

And there is no user in the system or HS that I can see with that email address. How do I find those?

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11 years 11 months ago #176902 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
If you get that error, the only logical reason I know of is that the email address is already used by a Joomla user account.
I would recommend to double check it.

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11 years 11 months ago #176945 by webjive
Replied by webjive on topic No shipping address, going NUTS!
Quadruple checked. No users with that email address... This is what concerns me...

If I have users in the system, then they cannot checkout as guest, they must login?

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11 years 11 months ago #176961 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
Hi,

Yes, the users already registered on the website with their email address either have to login or use another email address.
Could you provide a backend access and the email address that you're using for the test which doesn't work so that we can see that ?

You can use our contact form for that:
www.hikashop.com/support/contact-us.html
Make sure that you also include a link to this thread.

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11 years 11 months ago #176992 by webjive
Replied by webjive on topic No shipping address, going NUTS!
Thanks, sent..
Is there a way so that hika is disconnected from the Joomla user system so that they can re-use email addresses in a guest checkout situation?

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11 years 11 months ago #177023 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
Hi,

The issue is that the user with the email address you're using for your tests had been deleted from Joomla but not from HikaShop.
So HikaShop was still thinking that this email address was linked to a real joomla user account.
I've deleted the user reference in the HikaShop customers listing, and now it works fine.
The following user(s) said Thank You: webjive

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11 years 11 months ago #177078 by webjive
Replied by webjive on topic No shipping address, going NUTS!
Thanks.

Is there a way so that hika is disconnected from the Joomla user system so that they can re-use email addresses in a guest checkout situation?

BTW, where did you delete the user from in HS just in case we run into this in the future?

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11 years 11 months ago #177103 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
Hi,

That's already the case. new customers using the guest checkout will be able to re-use their email address each time.
It's only users with already a user account on the website who have to login.

I went in the Customers menu of HikaShop and deleted it from there.

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11 years 11 months ago #177147 by webjive
Replied by webjive on topic No shipping address, going NUTS!
Got it.. Since there are 700 users in the system, if we add Joomla login back in to HS, would that change anything for guest purchase? This way existing users could login and guest users could just use the guest form?

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11 years 11 months ago #177181 by nicolas
Replied by nicolas on topic No shipping address, going NUTS!
No problem. You can just activate the "login" option of the "login & registration" section so that the users can either login or guest checkout.

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