[SOLVED]Error on update

-- url of the page with the problem -- : www.ilmondodiwit.com/shop/gioielli.html
-- HikaShop version -- : 2.3.3
-- Joomla version -- : 2.5.27
-- PHP version -- : 5.3.10
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : look below

I cannot update to the new version normally always worked. I get this error in debug mode:
Call stack
# Function Location
1 JAdministrator->dispatch() /path/to/my/webroot/administrator/index.php:46
2 JComponentHelper::renderComponent() /path/to/my/webroot/administrator/includes/application.php:153
3 JComponentHelper::executeComponent() /path/to/my/webroot/libraries/joomla/application/component/helper.php:348
4 require_once() /path/to/my/webroot/libraries/joomla/application/component/helper.php:380
5 JController->execute() /path/to/my/webroot/administrator/components/com_installer/installer.php:18
6 InstallerControllerInstall->install() /path/to/my/webroot/libraries/joomla/application/component/controller.php:761
7 InstallerModelInstall->install() /path/to/my/webroot/administrator/components/com_installer/controllers/install.php:29
8 JInstaller->install() /path/to/my/webroot/administrator/components/com_installer/models/install.php:105
9 JInstallerComponent->install() /path/to/my/webroot/libraries/joomla/installer/installer.php:472
10 JInstallerComponent->update() /path/to/my/webroot/libraries/joomla/installer/adapters/component.php:218
11 JInstaller->parseMedia() /path/to/my/webroot/libraries/joomla/installer/adapters/component.php:851
12 JInstaller->copyFiles() /path/to/my/webroot/libraries/joomla/installer/installer.php:1494
13 JFolder::copy() /path/to/my/webroot/libraries/joomla/installer/installer.php:1618
14 JFolder::copy() /path/to/my/webroot/libraries/joomla/filesystem/folder.php:124
15 JError::raiseError() /path/to/my/webroot/libraries/joomla/filesystem/folder.php:145
16 JError::raise() /path/to/my/webroot/libraries/joomla/error/error.php:251

Thanks for your reply

Hello,
can you install it via ftp as it's said on the documentation : www.hikashop.com/support/documentation/5...-to-install.html#ftp

Thanks for your reply.

I cannot find the lines in the folder.php I find only
thanks for your reply

Hi,

Your error you got seems to be link with the copy of media files. Probably a write permission problem.
But you just past the call stack, there is no reference of the error message send to the function "raiseError".

About the Mohamed message ; he told you to try an install by FTP, not to upload the ZIP (or TAR.GZ) package but to make an install from a folder in your server (meaning that you uploaded all files in that specific folder, using FTP).
All is explained in the documentation page he gave you.

But I think that if you have some write permission issue for the media files, using the FTP install won't solve the problem.
You have to know which folder is concerned by the error and fix his permissions so Joomla will be able to update the folder correctly.

Kind regards,

Thanks for tour reply. I still could noto update until today. I didn't try FTP until now because of a time problem. Which permissions do i need to make it work?. 644 755 ?? Please give advice.
I also exceeded the number of download. Could you kindly tell me how to download the latest version.
Thanks for reply

Hi,

HikaShop has no limit on the number of downloads. You can download it at any time of your subscription via the menu My account>My subscriptions on our website.

If you're not sure, make the permission 777. Then, after the install has succeeded, you can restore the permissions to what they were before.

Solved. It was a owner problemi of the files in the media folder. I didn't look the ownership only the permissione of the folder.
Thanks forma you replys