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The total weight is too large for a shipment prob

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11 years 8 months ago #188060 by Sunshine
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.6

I am getting this message (maybe it's not quite the same words.)

The total weight is too large for shipment


When customer go to cart for checkout.
I sell to Sweden and Denmark but this only happens when I sell to Denmark, which is my default country.
The delivery metod is the same, just different prices.
Also it does not exceeds maximum weight, that I offer shipment to.

I don't get it, does anyone?

/Christina

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11 years 8 months ago #188066 by nicolas
Hi,

We would need a screenshot of the options of each one of your shipping methods (at least the ones for Denmark).
The following user(s) said Thank You: Sunshine

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11 years 8 months ago #188264 by Sunshine
Hi
Now when I checked it is back to normal :-/ weird. So no problem now.

/Christina

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11 years 8 months ago #189453 by Sunshine
The problem is back :( so I guess it was never gone, just this time it is when I choose Sweden.
here is a screenshot of all.



/Christina

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11 years 7 months ago #189455 by Sunshine
I sell to Sweden and Denmark. the first five is shipping in Denmark, you don't see the zone for some reason, but they are threre.

I wonder how the shipping is decited, in checkout? How does Hikashop know the shipping costs before the customer even has wrote his adress?
Every time I put something in the basket it is allways danish shipping that is showing. I am sure I messed up there somehow.

/Christina

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11 years 7 months ago #189459 by Sunshine
I finally found the solution.
When I first config. Hikashop I had 2 valutas, later I changed it to use only 1. Just I forgot to change the valuta for each shipping metod, it was still set to the one I had upublished.
So now when I changed back to the one that was published, it works jayyy

/Christina

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11 years 7 months ago #189462 by Jerome
Hi,

Good to know that you solve your issue.
Thanks for the share !

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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