Coupon times used does not equal coupon report

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6

Hi guys,

The attached url shows a page we created which shows the users for a coupon.

You will see 9 people have used the coupon (one transaction is marked cancelled and 3 are deleted which means they paid but did not participate in the event).

This matches a coupon search in "reports" for this coupon too.

However the hikashop quota shows 13 of 20 left (7 used) which does not sync with the coupon report?

- when does discount_used_times in hikashop_discount get incremented ?
- if order status of an order that has used a coupon changes (confirmed >> deleted),does that coupon decrements the discount_used_times?

Hello,
I don't think that you are using Hikashop to display that table, can you tell me how are you displaying it and which extension you are using ?

We have created it on our front end. However the data matches a Hikashop > Reports report with the 9 coupons.

I am guessing I may have discovered the cause.. Does the quota change if we edit a existing order and add a coupon?

Thanks.

Hi,

When you set a coupon to an order in the backend, the quota is not modified.
Because you are doing a manual operation, HikaShop does not place any kind of restriction and it let you manage the quota if required.
You can specify any coupon code you want and the coupon value you want, so it does not consider that you're adding an existing coupon code (with the same rules etc).

Regards,