Only show 1 product in the order manager

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.5
-- Browser(s) name and version -- : All

Hi

When I set an option in a product, when the customer buy this product with option in the order manager in backend don´t show the option chosen, only show the product.
I try to add in the backend the option but don´t show 2 products, only show 1 product.

I attached some screens, how the customer buy fine with option, but in the backend show the correct price but only 1 product

Hi,

Please turn on the "group options with products" option of the Hikashop configuration and try again with a new order.

nicolas wrote: Hi,

Please turn on the "group options with products" option of the Hikashop configuration and try again with a new order.

Hi Nicolas thanks for your help, I turned on this option, but in the order manager persist the error, I don´t see the option, only the main product

It´s happen when I buy 2 products too, not only with options

Hi,

Could you provide a backend access to your website via our contact form along with a link to this thread so that we could check the issue and your settings ?
www.hikashop.com/support/contact-us.html