Report

-- HikaShop version -- : latest
-- Joomla version -- : latest
-- PHP version -- : latest
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : na

We have a report to track the orders for a type of revenue we receive "scoring only" revenue and have a bug where the report is now double counting the orders as seen in the screenshots below of settings.

Do you know what might be causing this?

Hi,

Does that order contains several products ? Or maybe it is a variant product ?
Knowing more about the order and his content will help us to understand the issue.

Regards,

No the order only contained one product/variant.

I have included screenshots of the order and the product below.

Hi,

Could you provide a backend access so that we could check your HikaShop settings, the report and the order more in depth as we're not able to reproduce ?
www.hikashop.com/support/contact-us.html

Hi,

When I go to the /administrator of your website, I'm redirected to the index. So you seem to have a security extension which requires a specific key to access the backend.
Please also provide that so that we can access the backend.

Hello,
I just tested it with exactly the same configuration and it worked fine on my end, can you download the last Hikashop version through our website, install it and test it again ?
If it still not working, can you also send us a temporary ftp access through our contact form ?
Thanks.

I am sorry but I am confused. If you tested it on your end, the only difference would be the browsers.

We have tried various computers and cleared cache and the 2x counting continues.

To see the duplicates:

1. please login to our back end
2. go hikashop > orders > reports > "Scoring Only Orders"

There you will see the double entries for each order. Please confirm it is really working on your end.

Thanks.

Hi,

I think that Mohamed didn't have the right sample data for his test ; I reproduced the issue in my test website.
In the file "administrator/components/com_hikashop/classes/widget.php" please replace By It should fix your issue.

Regards,

Ok. 1/2 way there. I replaced the code and everything looks good for "scoring only orders" but in "scoring only revenue" the bar graph (screenshot below) is still 2x counting. It is now 2x the corrected (due to the new code) the "scoring only orders" when exported to spreadsheet and summed.

Sorry guys but now (this month) the scoring only orders are displaying orders from a totally different (not related) product.

The report we run has "Filters" "Categories" = "Billing Category" but for some unknown reason a bug happens where (for this month only) it is capturing a single product who has no product, variant, or option related to "Billing Category"

I am still awaiting a fix/reply here and 2016 is the year to hopefully get these reports to stop double counting and including orders that are not associated with the "Billing Category"

Please help.