No email confirmation to client

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4

There is no email order confirmation email being sent to the client after they complete their order - how do we correct this.

it sends an order notification to us ok.

Thanks

Ian

Hi,

Please go in the menu Orders of HikaShop. Is the "order status" of your orders "confirmed" ? If not, it means that your website is not receiving payment notifications from your payment gateway. Here is a documentation about that that you can follow:
www.hikashop.com/support/documentation/i...or.html#notification
Otherwise, it's likely to be a problem either of customization of the emails (that you can edit via the menu System>Emails) or of the settings in the Emails section of the HikaShop configuration.

Hello,

This documentation appears to be about notification after payment. We want a notification to go to client after the have completed placing the order. They will not have paid for it until we have sen them an invoice.

Hi,

I did a test on your website but I received a notification email after the completion of the order:
take.ms/3ZnIO
So I don't see any problem with that on your website.