colors images after upload aren't original colors

-- url of the page with the problem -- : www.zebra-design.be/index.php/shop/product/106-draagtas-rood
-- HikaShop version -- : 2.6.3 of Hikashop Starter
-- Joomla version -- : 3.5.1
-- PHP version -- : 7.0
-- Browser(s) name and version -- : google Chrome 51.0.2704.84 m

Dear,

the colors of images after upload in Hikashop are not the original colors sometimes ?

See some examples:
www.zebra-design.be/index.php/shop/product/106-draagtas-rood
www.zebra-design.be/index.php/shop/product/121-draagtas-roos (see upload 1)
www.zebra-design.be/index.php/shop/produ...hair-single-met-voet (see upload 2)

It is important that the original colors are shown.
How can I solve this please ?

TIA

Regards,
Thierry

Hello,

Can I see a back end product configuration and more especially the "IMAGES AND FILES" part.
Other point how do you add your product image because right now, I don't know where this trouble come from.

Awaiting news from you.

Regards

I send a mail to the support with login information

I go to Hikashop / Categories
choose the correct category
e.g. Accessoires / Draagtassen / Plastiek
click on Products / Products
click on New
click on Upload image (green arrow)
you see while it's uploading the correct color and then it changes
see image

TIA

Regards,
Thierry

Hello,

For this use our "Contact us" form to provide us backend access just add an url link to this topic.

Awaiting news from you.

Regards

Dear,

I've send this morning the needed info by the Contact us form.
Any news please ?

TIA

Regards,
Thierry

Hi,

I think that your problem is this:
stackoverflow.com/questions/5773032/how-...upon-resizing-images
Your image is saved with a color profile different than sRGB.
And GD2, which is the PHP library to handle images transformations only supports sRGB.
It is recommended to only use sRGB images if you want to use them on the Internet.
So please check that and make sure that you use images with sRGB.
As written on the link above, the only solution to supporting images with other color profiles would be to use ImageMagick instead of GD2 to process the images, but only GD2 is installed by default with PHP so if we were to support ImageMagick library, it would work only for a handful of users of HikaShop. And even then, you would have issues with customers of yours using old browsers not supporting the color profiles you're using in your images. So it's best to stick with images in sRGB.

Dear,

it is the first time I hear about sRGB images.
My images are all jpg.
Can I convert these jpg's to sRGB's ?
If so How ?

Thanks for your help.

Regards,
Thierry

Hello,

sRGB isn't the same thing from jpg.
jpg or png or else bmp are file format, sRGB or RGB or else are the way picture is encoded.
You have to have the good configuration in your program like photoshop by example) in order to save your picture in sRGB encoding.

Hope this will help you.

Regards.

Thank you

as you can see the image has the correct color now



this ticket may be closed.



Friendly regards,
Thierry