after updating hikoshop all configuration reset

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.4

Hello

I have 2 problem with updating:

1- when i want to update hikashop 2.6.3 to 2.6.4 from "Upload Package File" tab,installation don't complete and I see a white page.

2- when i want to update hikashop 2.6.3 to 2.6.4 from "Install from Folder" tab all configuration reset

I wonder if you help me to update my hikashop please.

Hi,

The blank page means that there is a memory or max execution limit on your hosting. You can contact your hosting provider to increase your limits in your php.ini and you won't have the blank page.

But I guess it will result in the same as the install from folder.

But I don't see any reason why the configuration of HikaShop would reset. There is no system to do that in HikaShop.
But what you can do, just to be safe is to copy the table hikashop_config before the update and put it back after the update so that you would get back the configuration that you had no matter what happened.