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Can't change quantities

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6 years 4 months ago #319832 by clairewang
Can't change quantities was created by clairewang
Hi,

The order can't be changed quantities, customers complain so they stop buying. Do you know how to fix it? Thank you a lot. See attachment.

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6 years 4 months ago #319834 by nicolas
Replied by nicolas on topic Can't change quantities
Hi,

Wouldn't that be because you've activated the "ready only" setting of the "cart" view in the "checkout workflow" option, under the "Checkout" tab of the HikaShop configuration ?

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6 years 4 months ago #319886 by clairewang
Replied by clairewang on topic Can't change quantities
Sorry I don't understand. See attachement. Also I can't get email alert after your reply.

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6 years 4 months ago - 6 years 4 months ago #319891 by Philip
Replied by Philip on topic Can't change quantities
Hello,

Note that we don't see your attachement, but on my side I will try to illustrate what Nicolas said, follow me step by step :
1. Go to Main HikaShop Configuration, from Components => HikaShop => Configuration
2. Click on Checkout tab, then have a look on Checkout Workflow part
alt


Hope this will help you to solve your issue.
Regards
Last edit: 6 years 4 months ago by Philip.

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6 years 4 months ago #319945 by clairewang
Replied by clairewang on topic Can't change quantities

I don't have this, what can I do now? Also I don't receive emails when you guys reply me, how to fix it? Appreciate that.

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6 years 4 months ago #319949 by nicolas
Replied by nicolas on topic Can't change quantities
Hi,

Ah I see, you're actually using the old checkout system from HikaShop 1.x and 2.x.
Go under the "Advanced" tab of the HikaShop configuration and turn off the "checkout legacy" setting.
That will switch you to the new checkout system and you'll see the same interface. And just changing that option might actually fix the problem.

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6 years 4 months ago #320027 by clairewang
Replied by clairewang on topic Can't change quantities
There is no checkout legacy option.....

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6 years 4 months ago #320044 by nicolas
Replied by nicolas on topic Can't change quantities
Hi,

Ah, you're using a really old version of HikaShop. That's why you don't have it.
Which version of HikaShop are you using ?
And which version of Joomla and PHP are you on ?
And could you provide a link to the shop ?

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6 years 4 months ago #320068 by clairewang
Replied by clairewang on topic Can't change quantities
Hikashop version is 2.5, Joomla is 3.9.8, PHP is 7.0.33
The link is facianohair.com.tw/%E7%B7%9A%E4%B8%8A%E8%A8%82%E8%B3%BC.html

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6 years 4 months ago #320073 by nicolas
Replied by nicolas on topic Can't change quantities
Hi,

I don't see what it could be.
I would recommend updating your HikaShop and turning off that "checkout legacy" setting after you do.
It should definitely fix the problem.

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