Authorize.net SIM Error
6 months 2 weeks ago - 6 months 2 weeks ago #371558
by gpraceman
Authorize.net SIM Error was created by gpraceman
-- HikaShop version -- : 6.4.0
-- Joomla version -- : 6.1.0
-- PHP version -- : 8.4
-- Browser(s) name and version -- : Firefox 149.0.2
-- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.
All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails.
We have not made any changes on the Authorize.net side.
The site was recently upgraded from Joomla 6.0.4 to 6.1.0.
I have checked the email overrides and have pretty much removed all customizations, except for a minor order title change. Even after that, the problem persists.
I purchased the Authorize.net JS plugin, but that has its own issues, which I reported is a separate forum post. So, right now I do not have a fully working credit card payment plugin.
-- Joomla version -- : 6.1.0
-- PHP version -- : 8.4
-- Browser(s) name and version -- : Firefox 149.0.2
-- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.
All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails.
- The order is properly created and the order creation email sent out to the customer and admin, reflecting "Awaiting Payment".
- The authorization transaction shows as successful in the Authorize.net console.
- The order shows appropriately as "Payment Confirmed" in the HikaShop admin console.
- The "Payment Confirmed" order status notification email is not sent out to the customer or admin.
We have not made any changes on the Authorize.net side.
The site was recently upgraded from Joomla 6.0.4 to 6.1.0.
I have checked the email overrides and have pretty much removed all customizations, except for a minor order title change. Even after that, the problem persists.
I purchased the Authorize.net JS plugin, but that has its own issues, which I reported is a separate forum post. So, right now I do not have a fully working credit card payment plugin.
Last edit: 6 months 2 weeks ago by gpraceman.
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6 months 2 weeks ago #371561
by nicolas
Replied by nicolas on topic Authorize.net SIM Error
Hi,
The error indicates that an error is happening on your server which did not before.
Since it worked before and it happens after a major update, it's likely a fatal error.
Can you check the PHP error log on your server ? It likely contains a fatal error message which will tell you where the problem comes from.
Email overrides are a good start indeed, but it could also come from something else. The HikaShop code base is large. And Joomla 6.1.0 has only been out for a few days. So it could well be a bug following changes in Joomla.
The error indicates that an error is happening on your server which did not before.
Since it worked before and it happens after a major update, it's likely a fatal error.
Can you check the PHP error log on your server ? It likely contains a fatal error message which will tell you where the problem comes from.
Email overrides are a good start indeed, but it could also come from something else. The HikaShop code base is large. And Joomla 6.1.0 has only been out for a few days. So it could well be a bug following changes in Joomla.
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6 months 2 weeks ago #371568
by gpraceman
The process is tripping up after the order is updated to "Payment Confirmed". Failing to send the order status change notification to the customer and admin.
Replied by gpraceman on topic Authorize.net SIM Error
See attached error log. I would think that for each affected order there would be a fatal error logged. Not seeing that.nicolas wrote: The error indicates that an error is happening on your server which did not before.
Since it worked before and it happens after a major update, it's likely a fatal error.
Can you check the PHP error log on your server ? It likely contains a fatal error message which will tell you where the problem comes from.
The process is tripping up after the order is updated to "Payment Confirmed". Failing to send the order status change notification to the customer and admin.
nicolas wrote: Email overrides are a good start indeed, but it could also come from something else. The HikaShop code base is large. And Joomla 6.1.0 has only been out for a few days. So it could well be a bug following changes in Joomla.
I went as far as killing the overrides and still have that payment issue.nicolas wrote: Knowing your recent issues with payment methods ( www.hikashop.com/forum/install-update/91...im-error.html#371558 ) checking email overrides is indeed a good idea.
I would even recommend to try to disable all the email overrides (rename the "modified" files) and see if the payment methods work.
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6 months 2 weeks ago #371571
by nicolas
Replied by nicolas on topic Authorize.net SIM Error
Hi,
No fatal error in the log and still the problem without the email overrides.
Do you have more information about the notification errors from Authorize.net ? Maybe they have an area where you can get access to some kind of log about the failed notifications?
I was reading about this issue ( developer.authorize.net/api/reference/re...ml#search=52&start=1 ). I think that what you could try is to temporarily disable the "order creation notification", "order admin notification", "order status notification" and "payment notification" emails in System>Emails. That way, HikaShop won't try to generate or send any emails during the payment process. If there is a problem with the emails (generation or sending) it should then work.
If you still have the problem in this case, it will mean that emails is not related to the problem and it comes from something else.
No fatal error in the log and still the problem without the email overrides.
Do you have more information about the notification errors from Authorize.net ? Maybe they have an area where you can get access to some kind of log about the failed notifications?
I was reading about this issue ( developer.authorize.net/api/reference/re...ml#search=52&start=1 ). I think that what you could try is to temporarily disable the "order creation notification", "order admin notification", "order status notification" and "payment notification" emails in System>Emails. That way, HikaShop won't try to generate or send any emails during the payment process. If there is a problem with the emails (generation or sending) it should then work.
If you still have the problem in this case, it will mean that emails is not related to the problem and it comes from something else.
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6 months 2 weeks ago #371581
by gpraceman
Replied by gpraceman on topic Authorize.net SIM Error
I unpublished all of those emails. I still have that issue. So, it is not an email generation issue.
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6 months 2 weeks ago #371586
by nicolas
Replied by nicolas on topic Authorize.net SIM Error
Hi,
I'm out of ideas. It would require digging in the settings and logs to better understand the situation.
Did you try a payment with the "debug" setting of the payment method activated ?
It should add information about what is going in the payment log file of HikaShop.
www.hikashop.com/support/documentation/5...nfig.html#main_files
Hopefully, it can help us understand what's going on.
I'm out of ideas. It would require digging in the settings and logs to better understand the situation.
Did you try a payment with the "debug" setting of the payment method activated ?
It should add information about what is going in the payment log file of HikaShop.
www.hikashop.com/support/documentation/5...nfig.html#main_files
Hopefully, it can help us understand what's going on.
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6 months 2 weeks ago #371588
by gpraceman
Here's from a recent order. No indication of a problem.
Now that I have the Authorize JS plugin working, I will not be using the SIM plugin.
Replied by gpraceman on topic Authorize.net SIM Error
"Should" but it isn't.nicolas wrote: Hi,
I'm out of ideas. It would require digging in the settings and logs to better understand the situation.
Did you try a payment with the "debug" setting of the payment method activated ?
It should add information about what is going in the payment log file of HikaShop.
www.hikashop.com/support/documentation/5...nfig.html#main_files
Hopefully, it can help us understand what's going on.
Here's from a recent order. No indication of a problem.
Now that I have the Authorize JS plugin working, I will not be using the SIM plugin.
Code:
04.19.26 21:39:51
Array
(
[option] => com_hikashop
[ctrl] => checkout
[task] => notify
[notif_payment] => authorize
[tmpl] => component
[lang] => en
[Itemid] => 326
[x_response_code] => 1
[x_response_reason_code] => 1
[x_response_reason_text] => This transaction has been approved.
[x_avs_code] => Y
[x_auth_code] => ***
[x_trans_id] => 121582717501
[x_method] => CC
[x_card_type] => Visa
[x_account_number] => XXXX9384
[x_first_name] => ***
[x_last_name] => ***
[x_company] => ***
[x_address] => ***
[x_city] => Highlands Ranch
[x_state] => CO
[x_zip] => 80129
[x_country] => United States of America
[x_phone] => ***
[x_fax] =>
[x_email] => ***
[x_invoice_num] => 51540
[x_description] =>
[x_type] => auth_only
[x_cust_id] =>
[x_ship_to_first_name] => ***
[x_ship_to_last_name] => ***
[x_ship_to_company] => ***
[x_ship_to_address] => ***
[x_ship_to_city] => Singapore
[x_ship_to_state] => Singapore
[x_ship_to_zip] => 229544
[x_ship_to_country] => Singapore
[x_amount] => 10.29
[x_tax] => 0.29
[x_duty] => 0.00
[x_freight] => 0.00
[x_discount_amount] => 0.00
[x_tax_exempt] => FALSE
[x_po_num] => 51540
[x_MD5_Hash] =>
[x_SHA2_Hash] => ***
[x_cvv2_resp_code] => M
[x_cavv_response] =>
[x_test_request] => false
)
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6 months 2 weeks ago #371592
by nicolas
Replied by nicolas on topic Authorize.net SIM Error
Hi,
That debug is the data received by the plugin after a payment. Normally, there should be additional debug information after this. If not, then there is probably an error during the process.
I guess that if the Authorize JS plugin works, you can ignore this. There's no reason anymore to make the old plugin work.
That debug is the data received by the plugin after a payment. Normally, there should be additional debug information after this. If not, then there is probably an error during the process.
I guess that if the Authorize JS plugin works, you can ignore this. There's no reason anymore to make the old plugin work.
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6 months 2 weeks ago #371597
by gpraceman
Replied by gpraceman on topic Authorize.net SIM Error
There were no further entries in the log for these transactions. So, something is getting tripped up, possibly related to the Joomla 6.1.0 changes. You may get other users that run into this issue.
On a side note, I did notice some deprecation warnings in the error log related to the HikaShop hCaptcha plugin.
On a side note, I did notice some deprecation warnings in the error log related to the HikaShop hCaptcha plugin.
Code:
[17-Apr-2026 18:07:26 UTC] PHP Deprecated: Creation of dynamic property hikaShopHcaptcha::$params is deprecated in /home/gpsc/public_html/plugins/system/hcaptcha/hcaptcha.php on line 258
[17-Apr-2026 18:07:26 UTC] PHP Deprecated: Creation of dynamic property hikaShopHcaptcha::$params is deprecated in /home/gpsc/public_html/plugins/system/hcaptcha/hcaptcha.php on line 292
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6 months 2 weeks ago #371602
by nicolas
Replied by nicolas on topic Authorize.net SIM Error
Hi,
These messages would indicate that you're using an old version of the hcaptcha plugin:
www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html
I would recommend updating it.
These messages would indicate that you're using an old version of the hcaptcha plugin:
www.hikashop.com/marketplace/product/157...n-with-hcaptcha.html
I would recommend updating it.
The following user(s) said Thank You: gpraceman
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