Authorize.net SIM Error

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  • Hikaserial Standard Hikashop Business
2 hours 4 minutes ago #371558

-- HikaShop version -- : 6.4.0
-- Joomla version -- : 6.1.0
-- PHP version -- : 8.4
-- Browser(s) name and version -- : Firefox 149.0.2
-- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails.

  • The order is properly created and the order creation email sent out to the customer and admin, reflecting "Awaiting Payment".
  • The authorization transaction shows as successful in the Authorize.net console.
  • The order shows appropriately as "Payment Confirmed" in the HikaShop admin console.
  • The "Payment Confirmed" order status notification email is not sent out to the customer or admin.

We have not made any changes on the Authorize.net side.
The site was recently upgraded from Joomla 6.0.4 to 6.1.0.
I have checked the email overrides and have pretty much removed all customizations, except for a minor order title change. Even after that, the problem persists.

I purchased the Authorize.net JS plugin, but that has its own issues, which I reported is a separate forum post. So, right now I do not have a fully working credit card payment plugin.

Last edit: 1 hour 46 minutes ago by gpraceman.

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  • MODERATOR
12 minutes ago #371561

Hi,

The error indicates that an error is happening on your server which did not before.
Since it worked before and it happens after a major update, it's likely a fatal error.
Can you check the PHP error log on your server ? It likely contains a fatal error message which will tell you where the problem comes from.
Email overrides are a good start indeed, but it could also come from something else. The HikaShop code base is large. And Joomla 6.1.0 has only been out for a few days. So it could well be a bug following changes in Joomla.

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