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Full view of the product not showing

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13 years 2 months ago #116664 by julian56
Full view of the product not showing was created by julian56
Problem:
When I am on the specific page of a product and want to see him in full view, I click on it but cannot see it.
I have two cases scenario:
1- here is what I have on few products



2- Here is the other case I have most of the time.



Do you have any idea to solve that?

Thank you very much for your help!

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13 years 2 months ago #116700 by Xavier
Replied by Xavier on topic Full view of the product not showing
Hi,

Have you edited any view related on the product and/or product image ?

You probably have an error in one of these views, or it can be an incompatibility of your template with the joomla 3 popups.
Thanks to try to change the value of the option "popup mode" in Configuration > Display > General display option.

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13 years 2 months ago - 13 years 2 months ago #116817 by julian56
Replied by julian56 on topic Full view of the product not showing
I have Joomla 2.5.8
I haven't edited a view... (I don't know where to do that ;-)
I went to the component Hikashop as you suggested (Configuration > Display > General display option.) but as you can see below there is no option for a "Popup mode"...



What do you think?
Thank you.
Last edit: 13 years 2 months ago by julian56. Reason: change the format of the file.

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13 years 2 months ago #116826 by Eliot
Replied by Eliot on topic Full view of the product not showing
Hi there,

Did you installed any plugin or component which aim to display images in a popup?
Because it looks like a conflict between to popup handler.
A link to your website could be useful.

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13 years 2 months ago #116827 by julian56
Replied by julian56 on topic Full view of the product not showing
In fact I don't know... and don't think so. I have to check that.
For now the catalog I have is just for our members, but I can grant you access to the administrator part.
On which email address do you want to receive the code?

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13 years 2 months ago #116853 by nicolas
Replied by nicolas on topic Full view of the product not showing
You can send the information via our contact form:
www.hikashop.com/contact-us.html

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13 years 2 months ago #117023 by Eliot
Replied by Eliot on topic Full view of the product not showing
Hi there,

I just tested on the product "Les maisons astrologiques" and it's working fine on my end.
Could you try with another browser and give me a link to not functional product?
The following user(s) said Thank You: julian56

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13 years 2 months ago #117056 by julian56
Replied by julian56 on topic Full view of the product not showing
Everything works perfectly now!!! Thank you!!! :-)
What did you find as problem?
I am planning to export the different categories and products to another website and I don't want to find the same issue.

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13 years 1 month ago #117219 by Jerome
Replied by Jerome on topic Full view of the product not showing
Hi,

I don't think that Eliot changed anything in your configuration. Otherwise he would specify it.

Do you still have the problem in a product page or all pages are working now ?
If you found one page with the problem, it could be useful for us to know which one.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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