Am I persona non grata???

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Two prive emails, more than 30 hours waiting and no reaction. I see that others in 8 - 14 hours have the answer or help. Have I to wait or not, because mijn webshop is online with lot of the bugs. And I can not ofline set it, because I dont know when hikashop team goes to look on my website.
Vero

Hi,

The HikaShop team is currently at the J & Beyond.
Support might get delayed during that time. Thank you for bearing with us !

Sorry but, we said that the support will be delayed and it is currently the week end (and we are still in Germany).

Please be patient