option needded to order product

-- HikaShop version -- : 2.3.4
-- Error-message(debug-mod must be tuned on) -- : When i have a product wit option: please select, Orange, pink and have the county om 0. Nog they need to sellect a collor. They get a error but the product placed into the cart. I like the error message only i doesnt like hè placed into the cart. Is there somehere an option to solve this isseu?

When i have a product wit option: please select, Orange, pink and have the county om 0. Nog they need to sellect a collor. They get a error but the product placed into the cart. I like the error message only i doesnt like hè placed into the cart. Is there somehere an option to solve this isseu?

(When they doesnt have change the option: please select )

Hi,

I'm sorry but I don't understand what is the problem. Could you problem a link to the product page you're talking about ?

Dear Nicolas,

Sorry for me bad English.

Me website is not ready online but i will explain it litle bit better

I have a Product : Batterie (see picture) with options:

Collor

- Please sellect
- Red
- Pink

Defaultt: Please sellect (Because this option reqoured before you can order this prosuct) with Quantity of 0

If they click add to cart they get a error = You need to sellect color but he placed without collor in the cart.

Limit reached. You can't add the product: Color: Please Select - but he placed now the batterie without collor in the cart

Thanks for your time

Hi,

We do not have the problem on our end. When we do that, there is no add to cart button on the product page for the default variant since it has no stock. So that means that you (or your joomla template) must have changed something in the views of the product page.
Rename the folder templates/YOUR_TEMPLATE/html/com_hikashop/product and that will deactivate all the file overrides of the product view and it should then work normally.

Same issue. When i do Charic to product directly i have also no Cart button. Only with the option function and the Characteristics function i have this problem. He placed the main product into the cart and the option he leaves. But when the option is not avaibl i like the main product doesnt going into the cart also

I hope there is some solution for this.

That's typical of a product page customization not done properly.

Please provide a link to that page so that we can look at the code.

The website is now online with the iseu. You can check www.vapeholland.com/component/hikashop/p...-5ml-v-i-p-five-pack

The please sellect is on 0 but when you doesnt sellect someting he will placed in the cart

Thanks for your help!

Hello,
I just tried to access to your product page and had that error message : " Error displaying the error page: Application Instantiation Error: Could not connect to MySQL. "

Good afternoon,

Thanks for Your time the site is back. You can check the problem. I hope you see the problem.

Hi,

After checking your website, I can see that you're using options and not characteristics, which is why you get that behavior as you can't have a "please select" choice for options (remember that they are options, so they are optional and you can still add the product to the cart without them). So normally, the variants of the options should either all have an unlimited quantity, or the "show out of stock" option of the configuration should be turned off in order to not display the out of stock choices of the options.

Helloa,

Thanks for Your time. I have try already the  characteristics. Only after match of  characteristics,the database will fail. The option function works with match  characteristics.

You know how to manage this in  characteristics?

Hello,
I didn't totally understood, can you give use more information about that :

Thanks for Your time. I have try already the characteristics. Only after match of characteristics,the database will fail. The option function works with match characteristics.

Thanks.

Ofcourse no problem.

I have 25 options = Menthol, 555 etc

And the size: 5ml, 20,30,50

And also % nicotine

When i do this in char i get to manny chars and the website will going down.

With option function it works because he doesn't great multi chars.

That's why i created the option function and not the Char. But no is the problem i see the product and when the qounty is 0 he will also place the main product into the cart. But this is 1 product.

Hi,

Of course, you can't have characteristics for all the dropdowns on that product page. That would be too much to handle for the database as you saw previously.

So here is a solution which will work : Keep the last one "Add a Flavor Shot" as an option.
For all the other dropdowns, instead of using an option, you could use instead a custom field of the table "item". You can create them via the menu Display>Custom fields with the Business edition. You'll be able to have the same display, but with the custom fields, you'll be able to have a "please select" choice and set the field to be required and the system won't let the customer proceed unless he selects something else in the dropdown.
The custom fields are even less database intensive than the options, so it should be even faster for the processing of the page.

Thanks for your reply. This is the solution. I Will talk about the busniss solution. I hope he like to buy this package.

Thanks all for your time