Custom Product Item display issue

-- HikaShop version -- : 3.6.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.6.13
-- Browser(s) name and version -- : any
-- Error-message(debug-mod must be tuned on) -- : no error

I have created a custom field via Display -> Custom Fields -> Item. This is a text box.

When the shopper purchases a product we want them to select a variant to charge for the customization and fill in the text box for the text to be used in that customization.

The item displays, and shoppers have been filling in information, but we are not getting that information displayed on either the front-end order display, order email acknowledgements, invoices, etc., nor in the back-end in editing and processing the orders.

I've attached screen shots of the configuration.

So where to go to troubleshoot this further?

Hi,

Your settings look good.
Try to:
- download the install package of the latest version via the menu My account>My subscription on our website and install it on yours.
- click on the "check database" button of the HikaShop configuration.
If that still doesn't work after that, try again with the default Joomla template. Does it work in that case ?
Do you have any custom plugin you developed installed or other extensions integrating with HikaShop ? If you disable them, does it help ?