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Variant images suddenly disappeared

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10 years 2 months ago #246582 by vanway
Variant images suddenly disappeared was created by vanway
-- url of the page with the problem -- : www.tiendamat.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1

Hello,

I don't know why, suddenly, the images of the variants have disappeared. When you enter on a product with variants (for example www.tiendamat.com/sistemas-de-cobre/cate...atiguillo-rj45-cat-6 ), you can see the image of the product. But when you change the meters of the patch cord, the image is not there anymore. Has version 2.6.3 changed anything in that respect? Can't seem to find where the problem is.

Thank you very much for your help.

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10 years 2 months ago #246585 by Mohamed Thelji
Replied by Mohamed Thelji on topic Variant images suddenly disappeared
Hello,

Actually it's only displaying the main product image, can you also show us how you configured your Hikashop product and its variants through some screenshots ?

Thank you.

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10 years 2 months ago #246640 by vanway
Replied by vanway on topic Variant images suddenly disappeared
Here is all the configs:

Main config:



Product:



Variant:



Thank you very much for your help.

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10 years 2 months ago - 10 years 2 months ago #246657 by Philip
Replied by Philip on topic Variant images suddenly disappeared
Hello,

I think their is some misunderstood somewhere because I go to your url : here
And for me, everything seems right :



And from what I can see in your screenshot configuration this way of processing is normal, and for me your variant image don't disappear because there isn't variant image.
And so, HikaShop display product image.



Awaiting some precision from you.

Regards
Last edit: 10 years 2 months ago by Philip.

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10 years 2 months ago #246716 by vanway
Replied by vanway on topic Variant images suddenly disappeared
Hi Philip,
thank you very much for your answer. Something weird is going on. I know that that is what it should appear, but there must be some kind of bug cause to me it doesn't appear. I've tried both at work and home, and firefox, chrome and Internet Explorer. And here's what I see:






Thanks

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10 years 2 months ago #246742 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Hi,

I'm not able to reproduce the problem on your link. When I change the variant on the product page, the image is still displayed:
take.ms/z4Fmu

However, if you don't have different images for different variants of your products, then an easy way to make sure that you can't get the problem is to edit the file "show" of the view "product" for your frontend template via the menu Display>Views and remove the code:
$this->setLayout('show_block_img');
echo $this->loadTemplate();

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10 years 3 weeks ago #249700 by vanway
Replied by vanway on topic Variant images suddenly disappeared
Hi Nicolas,

I know It's been some time since this topic, but I've been on vacations. The problem still exist, and even for new products.

Maybe is because you have them in cache since I used this product on other topics? Please try this:

www.tiendamat.com/fibra-optica/bandejasp...ica-24-puertos-19-1u

I've tried in 5 different computers an in each one the same problem happens.

Thank you very much for your help.

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10 years 3 weeks ago #249721 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Hi,

No I confirm that it works fine on that product page too, and it's the first time I see it.
When I change the characteristic dropdown, I still see the image. In fact, I see the image changing to the image of the selected variant on that page:
take.ms/tp49k
take.ms/zLoDL

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10 years 3 weeks ago #249781 by vanway
Replied by vanway on topic Variant images suddenly disappeared
wow... don't know what to think... I even tried with a Mac and keep having the error... I'll look farther. thank you anyway!

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10 years 3 weeks ago #249806 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Hi,

Could it be related to the browser you're using ? Or the way it is configured ?

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10 years 3 weeks ago #249853 by vanway
Replied by vanway on topic Variant images suddenly disappeared
No Nicolas, I've tried with Chrome, Firefox, IE and Safari (on a Mac) and never get to see the variant images...

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10 years 3 weeks ago #249861 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Hi,

I'm out of ideas. I also tried with different browsers on my end and different computers and it worked each and every time.
I don't see why it would work for me and not for you regardless of the computer/browser. There is no reason I can see this should happen.

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10 years 3 weeks ago #249912 by vanway
Replied by vanway on topic Variant images suddenly disappeared
this is really crazy. I also tried from diferent computers in different locations (home & work) and different browsers. Even with my mobile phone, the image disappear...

Is there any thing I can do so you can see the error in css or php or whatever? This is really weird...

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10 years 3 weeks ago #249925 by kyratn
Replied by kyratn on topic Variant images suddenly disappeared
Hi,

Here in Lithuania all works fine too. Can you please try to inspect code with firefox or google chrome and see if you have image path?

Thanks

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10 years 3 weeks ago - 10 years 3 weeks ago #249937 by vanway
Replied by vanway on topic Variant images suddenly disappeared
the path of the image is theorically correct:

www.tiendamat.com/media/com_hikashop/upl...tcat6-1750028636.jpg

In fact, when I write this path in the firefox, it shows the image. But on the product page, it doesn't show...

Edit: I just clicked on the image, and the image opens and you can see it, but still blank on the product page...
Last edit: 10 years 3 weeks ago by vanway.

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10 years 3 weeks ago #249917 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Hi,

Would it be because you're logged on your website when you try ?
I don't know.
I don't see why that would happen either.

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10 years 3 weeks ago #249973 by vanway
Replied by vanway on topic Variant images suddenly disappeared
no :/ I've tried both logged in and logged out, and variant images always disappear... It's a mistery...

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10 years 3 weeks ago #249981 by nicolas
Replied by nicolas on topic Variant images suddenly disappeared
Maybe your hosting company might be able to explain why this happens ?
If you try on a copy of your website somewhere else (like on your local computer for example), do you still have the problem ?
Maybe there is some kind of CDN in place and it screws the images for your area but not for anyone else ?
You could also try to display your website with an anonymous proxy from a different part of the world to see if that issue only happens for some countries.

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10 years 2 weeks ago #250528 by vanway
Replied by vanway on topic Variant images suddenly disappeared
ok, this is really weird... I tried it through some proxys (france, USA and méxico), and it gave me no problem at all... Gonna try to contact with my hosting company and try to find out.

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10 years 5 days ago #251562 by vanway
Replied by vanway on topic Variant images suddenly disappeared
Hi Nicolas,

So I went to the servers, and asked the people. They answer was that it wasn't the server because they don't filter by country nor by cdn. They told me to open it on google chrome, and see it with developer tools. Here is the results:



Note that the first graphic (with the response of the image) was blank until I clicked the image that then it showed that response.

Any idea by the errors that google dev tools shows on why this might be happening?

Thank you very much for your help.

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