The folder is not writable

-- url of the page with the problem -- : www.tashatudorandfamily.com/index.php?op...oard-book&Itemid=473
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.5.34
-- Error-message(debug-mod must be tuned on) -- : The folder /home/tashatud/public_html/images/com_hikashop/upload/thumbnails/500x0f is not writable

Hello,

I am getting a public error that a folder is not writable (see above). I have changed the folder permission to 755, 775, and 777. None of these changes have fixed the error. I noticed the folder is empty. Would deleting this folder create any issues with Hikashop? How can I remove this error?

Thank you,

Hi,

It's not a problem of the folder but of how you configured HikaShop.
You've turned on the "force size" setting of the HikaShop but you didn't provide a height AND a width for your thumbnails. So the system can't generate the thumbnails properly as it doesn't have the necessary information.
Turn off the "force size" setting if you don't want to specify both dimensions for the thumbnails and it will work.