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Urgent, can't order products!

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15 years 3 months ago #17981 by mett
Hello Nicolas,

I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?

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15 years 3 months ago #17983 by nicolas
I don't know. Please give more information. What is the URL of your website ? What is the configuration of your checkout ? Could you do a screenshot of the checkout tab of the configuration ?

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15 years 3 months ago #17984 by mett
Nicolas, i can provide you some login information, i would prefer to not display the address to my website here, it's restricted to visitors. See attached image for checkout screenshot:

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15 years 3 months ago #17985 by nicolas
Please activate the debug mode of your website and try to checkout again. If you get an error message please report it. Otherwise, please provide an access via our contact form.

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15 years 3 months ago #17986 by mett
DatabaseMySQL::query: 1065 - Query was empty SQL=

Call stack
# Function Location
1 JSite->render() /var/www/dealer/index.php:81
2 JDocumentHTML->render() /var/www/dealer/includes/application.php:171
3 JDocumentHTML->_parseTemplate() /var/www/dealer/libraries/joomla/document/html/html.php:249
4 JDocumentHTML->getBuffer() /var/www/dealer/libraries/joomla/document/html/html.php:386
5 JDocumentRendererModules->render() /var/www/dealer/libraries/joomla/document/html/html.php:190
6 JDocumentRendererModule->render() /var/www/dealer/libraries/joomla/document/html/renderer/modules.php:41
7 JModuleHelper->renderModule() /var/www/dealer/libraries/joomla/document/html/renderer/module.php:89
8 require() /var/www/dealer/libraries/joomla/application/module/helper.php:173
9 JoomlaWatchVisit->insertVisit() /var/www/dealer/modules/mod_joomlawatch_agent/mod_joomlawatch_agent.php:65
10 JDatabaseMySQL->query() /var/www/dealer/components/com_joomlawatch/class.joomlawatch.visit.php:224
11 JError->raiseError() /var/www/dealer/libraries/joomla/database/database/mysql.php:231
12 JError->raise() /var/www/dealer/libraries/joomla/error/error.php:171
13 JException->__construct() /var/www/dealer/libraries/joomla/error/error.php:136


I will send you login information using contact form

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15 years 3 months ago #17987 by nicolas
That error is not in HikaShop but in your module joomlawatch. Please disable it and try again.

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15 years 3 months ago - 15 years 3 months ago #17988 by mett
No, it isn't; i disable it and still have this problem :(. Also, the only changed i made in site was this update..

Nicolas, please try to make a new order, i will not ask you for payment :D
Last edit: 15 years 3 months ago by mett.

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15 years 3 months ago #17991 by nicolas
I can't login on your back end and it seems that you deactivated the debug mode so we can't see if you have another error now that this module is deactivated...
Please activate the debug mode and double check the user account information you provided us.

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15 years 3 months ago - 15 years 3 months ago #17994 by mett
ok, now it's ok

to order a new product go to www.mywebsite.ro/comenzi
Last edit: 15 years 3 months ago by nicolas.

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15 years 3 months ago #17997 by nicolas
I don't know why but the shipping information was not asked during the checkout on your website even though the "force shipping" option of the checkout tab of the config was turned on. So I just turned it off and it seems to have solved the problem as I was able to complete my order.

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15 years 3 months ago #17998 by mett
Thank you, it's ok now ;)

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