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- Thank you received: 2
Urgent, can't order products!
15 years 3 months ago #17981
by mett
Urgent, can't order products! was created by mett
Hello Nicolas,
I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?
I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?
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15 years 3 months ago #17983
by nicolas
Replied by nicolas on topic Re: Urgent, can't order products!
I don't know. Please give more information. What is the URL of your website ? What is the configuration of your checkout ? Could you do a screenshot of the checkout tab of the configuration ?
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15 years 3 months ago #17984
by mett
Replied by mett on topic Re: Urgent, can't order products!
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15 years 3 months ago #17985
by nicolas
Replied by nicolas on topic Re: Urgent, can't order products!
Please activate the debug mode of your website and try to checkout again. If you get an error message please report it. Otherwise, please provide an access via our contact form.
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15 years 3 months ago #17986
by mett
Replied by mett on topic Re: Urgent, can't order products!
DatabaseMySQL::query: 1065 - Query was empty SQL=
Call stack
# Function Location
1 JSite->render() /var/www/dealer/index.php:81
2 JDocumentHTML->render() /var/www/dealer/includes/application.php:171
3 JDocumentHTML->_parseTemplate() /var/www/dealer/libraries/joomla/document/html/html.php:249
4 JDocumentHTML->getBuffer() /var/www/dealer/libraries/joomla/document/html/html.php:386
5 JDocumentRendererModules->render() /var/www/dealer/libraries/joomla/document/html/html.php:190
6 JDocumentRendererModule->render() /var/www/dealer/libraries/joomla/document/html/renderer/modules.php:41
7 JModuleHelper->renderModule() /var/www/dealer/libraries/joomla/document/html/renderer/module.php:89
8 require() /var/www/dealer/libraries/joomla/application/module/helper.php:173
9 JoomlaWatchVisit->insertVisit() /var/www/dealer/modules/mod_joomlawatch_agent/mod_joomlawatch_agent.php:65
10 JDatabaseMySQL->query() /var/www/dealer/components/com_joomlawatch/class.joomlawatch.visit.php:224
11 JError->raiseError() /var/www/dealer/libraries/joomla/database/database/mysql.php:231
12 JError->raise() /var/www/dealer/libraries/joomla/error/error.php:171
13 JException->__construct() /var/www/dealer/libraries/joomla/error/error.php:136
I will send you login information using contact form
Call stack
# Function Location
1 JSite->render() /var/www/dealer/index.php:81
2 JDocumentHTML->render() /var/www/dealer/includes/application.php:171
3 JDocumentHTML->_parseTemplate() /var/www/dealer/libraries/joomla/document/html/html.php:249
4 JDocumentHTML->getBuffer() /var/www/dealer/libraries/joomla/document/html/html.php:386
5 JDocumentRendererModules->render() /var/www/dealer/libraries/joomla/document/html/html.php:190
6 JDocumentRendererModule->render() /var/www/dealer/libraries/joomla/document/html/renderer/modules.php:41
7 JModuleHelper->renderModule() /var/www/dealer/libraries/joomla/document/html/renderer/module.php:89
8 require() /var/www/dealer/libraries/joomla/application/module/helper.php:173
9 JoomlaWatchVisit->insertVisit() /var/www/dealer/modules/mod_joomlawatch_agent/mod_joomlawatch_agent.php:65
10 JDatabaseMySQL->query() /var/www/dealer/components/com_joomlawatch/class.joomlawatch.visit.php:224
11 JError->raiseError() /var/www/dealer/libraries/joomla/database/database/mysql.php:231
12 JError->raise() /var/www/dealer/libraries/joomla/error/error.php:171
13 JException->__construct() /var/www/dealer/libraries/joomla/error/error.php:136
I will send you login information using contact form
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15 years 3 months ago #17987
by nicolas
Replied by nicolas on topic Re: Urgent, can't order products!
That error is not in HikaShop but in your module joomlawatch. Please disable it and try again.
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15 years 3 months ago - 15 years 3 months ago #17988
by mett
Replied by mett on topic Re: Urgent, can't order products!
No, it isn't; i disable it and still have this problem
. Also, the only changed i made in site was this update..
Nicolas, please try to make a new order, i will not ask you for payment
Nicolas, please try to make a new order, i will not ask you for payment
Last edit: 15 years 3 months ago by mett.
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15 years 3 months ago #17991
by nicolas
Replied by nicolas on topic Re: Urgent, can't order products!
I can't login on your back end and it seems that you deactivated the debug mode so we can't see if you have another error now that this module is deactivated...
Please activate the debug mode and double check the user account information you provided us.
Please activate the debug mode and double check the user account information you provided us.
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15 years 3 months ago - 15 years 3 months ago #17994
by mett
Replied by mett on topic Re: Urgent, can't order products!
Last edit: 15 years 3 months ago by nicolas.
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15 years 3 months ago #17997
by nicolas
Replied by nicolas on topic Re: Urgent, can't order products!
I don't know why but the shipping information was not asked during the checkout on your website even though the "force shipping" option of the checkout tab of the config was turned on. So I just turned it off and it seems to have solved the problem as I was able to complete my order.
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15 years 3 months ago #17998
by mett
Replied by mett on topic Re: Urgent, can't order products!
Thank you, it's ok now
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