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12 years 4 months ago #156643 by thedoghouse
Unable to register and checkout was created by thedoghouse
www.thedoghouseboutique.co.uk
-- HikaShop version -- : 2.3.1 essential
-- Joomla version -- : 3.2.3
-- Browser(s) name and version -- : Mozilla 5.0
No error message displayed.

Hi there
I'm a complete newbie and have run into problems with registration and checkout.
Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one.

However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout.

I want to be able to use the shopping cart smoothly and register from there, as it should be.

Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere.

Thanks for any help.

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12 years 4 months ago #156651 by nicolas
Replied by nicolas on topic Unable to register and checkout
Hi,

That's because of a javascript error on the registration page:
Uncaught ReferenceError: register is not defined

Replace the line:
Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){
by:
Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
in the file media/com_hikashop/js/hikashop.js and that will fix it.
The following user(s) said Thank You: BRupholdt, thedoghouse

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12 years 4 months ago #156707 by dmz006
Replied by dmz006 on topic Unable to register and checkout
I am having the same error and have updated the javascript but the system is still redirecting to the home page and does not give any error messages.

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12 years 4 months ago #156709 by thedoghouse
Replied by thedoghouse on topic Unable to register and checkout
It doesn't produce any error message at all. I have no idea how to effect that change in JavaScript.

As I said I'm a complete newbie. Just very disappointed that I've paid for the essential edition and it has such a fundamental problem that no purchases can be made.

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12 years 4 months ago #156796 by dmz006
Replied by dmz006 on topic Unable to register and checkout
Also, I have been using the developer console and did not see any other javascript issues when trying to register a new account.

Any suggestions welcome as our store won't work very well if users can't register & pay :)

Thank you
David

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12 years 4 months ago #156801 by dmz006
Replied by dmz006 on topic Unable to register and checkout
One more note is I am not seeing any of the javascript alerts (alert(hikashopFieldsJs...) so I am not sure if the registration problem is a javascript issue or an application (back-end) issue.

I'll enable debugging shortly and try again.

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12 years 4 months ago #156825 by thedoghouse
Replied by thedoghouse on topic Unable to register and checkout
Made the change suggested above and the problem is resolved . Thanks.

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12 years 4 months ago #156844 by dmz006
Replied by dmz006 on topic Unable to register and checkout
Ah it did fix it for me; I just don't seem to have any of the joomla messages; I must have removed something when I rearranged the template.

Thanks!

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12 years 4 months ago #158346 by PeterP
Replied by PeterP on topic Unable to register and checkout
I just find out I have same problem.
every time I try register is doing nothing just redirect to same page.
http://...........com/index.php?option=com_hikashop&ctrl=checkout&Itemid=587&lang=en

I really do like this software, but I starting to be very disappointed and start think to use Money Back Policy option.
If I have to customize, correct scripts on my own , I 'll give up.
I still have 2 weeks to 30 days period. I hope we going together make this work.
I will sent you soon e-mail with all my issue and I will do appreciate your help.

P.S. I'm sorry for posting this here but I'm trying to get your attention.

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12 years 4 months ago #158372 by Mohamed Thelji
Replied by Mohamed Thelji on topic Unable to register and checkout
Hello,
Did you made the change suggested above by Nicolas ?

Replace the line:

Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){
by:
Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
in the file media/com_hikashop/js/hikashop.js and that will fix it.

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12 years 4 months ago #158496 by PeterP
Replied by PeterP on topic Unable to register and checkout

Mohamed Thelji wrote: Hello,
Did you made the change suggested above by Nicolas ?

Replace the line:

Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){
by:
Code:
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
in the file media/com_hikashop/js/hikashop.js and that will fix it.

I did.
here is my code;
Code:
if(type=='register'){ //check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there var registrer = document.getElementById('data_register_registration_method0'); if(!registrer){ registrer = document.getElementById('data[register][registration_method]0'); } var simplified_pwd = document.getElementById('data_register_registration_method3'); if(!simplified_pwd){ simplified_pwd = document.getElementById('data[register][registration_method]3'); } if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ //check password if(typeof varform.elements['data[register][password]'] != 'undefined' && typeof varform.elements['data[register][password2]'] != 'undefined'){ passwd = varform.elements['data[register][password]']; passwd2 = varform.elements['data[register][password2]']; if(passwd.value!=passwd2.value){ alert(hikashopFieldsJs['password_different']); return false; } } }

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12 years 4 months ago #158587 by PeterP
Replied by PeterP on topic Unable to register and checkout
Is anybody checking this problem or we have to just give up and not using registration form ??

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12 years 4 months ago #158639 by nicolas
Replied by nicolas on topic Unable to register and checkout
No need to give up. The solution I provided is the correct one for the problem of this thread.
But if it doesn't change anything for you, then you probably have another problem. Unfortunately, without looking at the page directly like we did for the other users on that thread, we cannot tell if the modification has been done properly, or if you have the same problem, and if it's another problem, we'll need to analyze it to provide a different solution.

We got your contact request and we'll reply to it in order to be able to check that page.

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12 years 4 months ago #158864 by PeterP
Replied by PeterP on topic Unable to register and checkout
I was about to provide you my list with software problem, but you cancel my subscription.
@Nicolas, check e-mail I sent you at store@hikashop.com.
Something is seriously not right,..

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12 years 3 months ago #159893 by johngtennis
Replied by johngtennis on topic Unable to register and checkout
Hi Nicolas,
i have no idea where to find that file.Sorry but im a rookie at this

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12 years 3 months ago #159931 by nicolas
Replied by nicolas on topic Unable to register and checkout
Usually your hosting company provides either a file manager or a FTP access in order to modify the files of your website.
So using the file manager or a FTP client, you can look at the files of the website, go in the folder media/com_hikashop/js and you'll see the file. Edit it, do the modification and save and that's it.
An alternative to these two methods is to use a Joomla extension file manager:
extensions.joomla.org/extensions/core-en...ents/file-management

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12 years 3 months ago #160929 by biotoo
Replied by biotoo on topic Unable to register and checkout
Bonjour Nicolas,

j'ai fais la modif, ligne 78 (copie du code)
if(type=='register'){
//check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there
var registrer = document.getElementById('data_register_registration_method0');
if(!registrer){
registrer = document.getElementById('data[register][registration_method]0');
}
var simplified_pwd = document.getElementById('data_register_registration_method3');
if(!simplified_pwd){
simplified_pwd = document.getElementById('data[register][registration_method]3');
}
if ((simplified_pwd && simplified_pwd.checked) | | (inscrivez && registrer.checked) | |! (simplified_pwd && registrer)) {
//check password
if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){
passwd = varform.elements[password]'];
passwd2 = varform.elements[password2]'];
if(passwd.value!=passwd2.value){
alert(hikashopFieldsJs);
return false;


Cela ne marche pas
Suis en caraphe ....SNIFF
Je fais quoi?

Merci
Michel

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12 years 3 months ago #160936 by nicolas
Replied by nicolas on topic Unable to register and checkout
Bonjour,

Vous vous êtes trompé en faisant la modification.
Vous avez mis:
Code:
if ((simplified_pwd && simplified_pwd.checked) | | (inscrivez && registrer.checked) | |! (simplified_pwd && registrer)) {

au lieu de :
Code:
if ((simplified_pwd && simplified_pwd.checked) || (inscrivez && registrer.checked) ||! (simplified_pwd && registrer)) {
(les espaces entre les | font que votre code n'est plus valide)

Faites la modification correctement et cela fonctionnera :)

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12 years 3 months ago #161081 by biotoo
Replied by biotoo on topic Unable to register and checkout
:(

Cela ne marche toujours pas
}
var simplified_pwd = document.getElementById('data_register_registration_method3');
if(!simplified_pwd){
simplified_pwd = document.getElementById('data[register][registration_method]3');
}
if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){
//check password
if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){
passwd = varform.elements[password]'];
passwd2 = varform.elements[password2]'];

Site en essai
meliani.biotoo.com

Sniff, je fais quoi ?
Merci de ton aide
Michel

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12 years 3 months ago #161097 by biotoo
Replied by biotoo on topic Unable to register and checkout
Cela ne marche toujours pas.

J'ai vérifié le code,

merci de voir de votre coté
sous domaine pour essai :

meliani.biotoo.com

J'ai besoin d'avancer , suis planté depuis lundi
Merci

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