Skip to main content

Multiple Confirmation Emails

More
15 years 2 months ago #20129 by akallis
Hello,
I am in the process of creating my first e-commerce website using HikaShop. I did a test sale yesterday in order to experience the entire purchasing process. Everything went smoothly but then I (as the customer) received 13 confirmation emails. In the admin area under the Order History it shows "automatic payment notification received" 13 times. I am using the PayPal payment method. Is this an issue with HikaShop or PayPal or something else entirely?
Thanks!

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20143 by nicolas
It means that there was an error on the notification page triggered by paypal on your website and thus paypal thought that it didn't work. Thus, it sent the message again and again until it stopped for good.
It's impossible to say what is the problem without looking at the notification page on your website. Could you give a link ?

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20155 by akallis
I have attached screenshots of the Order Page, not sure if this is what you were referring to as the notification page. If not- where is that?
Thanks for getting back to me. Here is the top part of the screen:

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20156 by akallis
Here is the bottom part of the screen:

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20168 by nicolas
No, what I need is the URL of your shop so that I can order something and see what paypal is seeing for that order.

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20736 by akallis
Here is the url: lylatov.com/shop
If you actually need to purchase something there is a "test monster" which is $.01 and a "test" free shipping option.
I appreciate any help I can get, the site is ready to go except for this one issue.
Thanks!

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20754 by nicolas
The notification page is working ok up until the IP check which fails since we're not paypal.
We would need an FTP access in order to put traces in the code and try to understand the problem.

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20774 by akallis
Can I give you the FTP info in a way that is not public?
Thanks.

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20775 by nicolas
Sure. You can use our contact form: www.hikashop.com/en/support/contact-us.html

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20776 by akallis
I have just sent an email containing FTP info using the link you provided.

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20797 by nicolas
Thank you. We'll look at that today.

Please Log in or Create an account to join the conversation.

More
15 years 2 months ago #20844 by nicolas
I couldn't find the problem as there is no error message as all. Everything seems to work fine during the notification process so I don't know why paypal tries to resend the notification several times.

In order to circumvent the problem on your website, I've added the code:
if(in_array($dbOrder->order_status,array('confirmed','shipped'))) return true;

after the code:
if(empty($dbOrder)){
echo "Could not load any order for your notification ".@$vars;
return false;
}

in the file plugins/hikashoppayment/paypal/paypal.php

That will avoid that the process is done several times but I'm afraid that you will have to reapply that modification when you update hikashop in the future...

Please Log in or Create an account to join the conversation.

Time to create page: 0.181 seconds
Powered by Kunena Forum