Add new address not work in this case

Hi,

I create a user from user login module link. Then I log-in; I put something in the cart and I go to checkout. I must provide an address but when I click on the "new" button nothing happens and a message tells me "create or select an address".

Is this a bug or I should set something?

Thanks

Hi,

That's probably a javascript bug on your website:
www.hikashop.com/en/support/documentatio...ty-issues.html#modal
But it's hard to be sure without a link to your website.

Now it works (still same template) but now I have activated the shipping plugin and in the address field in the checkout process is also dispalyed the shipping address option. Now if I click on the "new" address button it really works. But a soon as I disable it, the button doesn't work again.

Strange because both of these are not related. Anyway, if it works, then it's all good.

not all good, 'cause if I sell only virtual products I don't need shipping address and so I ahve this bug (? not sure is a bug...)

Well, you didn't give a link to your website so I can't look at the problem.
Anyway, the shipping address selection and shipping method selection on the checkout can easily be hidden with some CSS if you want a quick way to solve the problem.

nicolas wrote:

Anyway, the shipping address selection and shipping method selection on the checkout can easily be hidden with some CSS if you want a quick way to solve the problem.

No, the issue is that is I don't have any shipping method, it already don't display on checkout process so I don't need any CSS trick to hide something. But I cannot add a new address in the case that:

1: a user create an account from J! registration form
2: I seel only virtual goods (no shipping methods and shipping plugins activated)

So, if a user create first an account from J! registration form, then put something in the cart, then go to checkout now it request an address ('cause in J! r. f. he/she couldn't do it); but in this case if I click on the button to add a new address it doesn't work.

Thanks

I have the same issue where nothing happens when one clicks on the New button for the Billing Address - website is www.gamebreakermalta.com - how do I solve this issue please?

@meteomalta:
You have the javascript error:
index.php:72 Uncaught TypeError: Cannot read property 'checked' of null
hikashopEditAddress index.php:72
(anonymous function)index.php:354

Please change the line:
if(val && (new_address && same_address.checked || !new_address && !same_address.checked)){

to:
if(val && same_address && (new_address && same_address.checked || !new_address && !same_address.checked)){

in the file components/com_hikashop/views/checkout/view.html.php and try again (after flushing your browser cache) and that should hopefully solve the problem.

@deltafidesign: Maybe you have the same error. So you should try that fix. If you still have the problem after that, please give a link to your website.

Work for me too. Thanks

ok managed to solve that issue but after I enter the billing/shipping address and click on next nothing happens. What's the issue this time?

Normally, you should get an error message saying that no shipping methods were found. You don't because of your template which is missing a jdoc include tag:
www.hikashop.com/en/support/documentatio...issues.html#messages

So you have the "shipping" view in your checkout workflow, but you didn't configure any shipping methods or your configured some but not correctly so they do not display.
You can look here for a list of possible causes:
www.hikashop.com/en/support/documentatio...ins-listing.html#faq

ok thanks a lot for your help - I got it to work now by tweaking the shipping method I set up. Just two more issues and I will be done: how do change phone number to mobile number (just the wording) and how to get it to display Malta on default instead of France.

Both fields can be customized via the menu Display->Custom fields.

ok thanks a lot for your help - much appreciated