Very heavy items - please call

Hi there.

What would you suggest as the best way to handle orders where the total weight is too high for our normal delivery costs?

*all* I need is a function such that if a cart is too heavy, there's a "please call us" message displayed instead of any shipping and payment option.

Many thanks
Steve

In your shipping methods, just set a maximum weight.
Then, when the cart weight goes over that value, no shipping methods will be found, an error message will be displayed and the user won't be able to finish his checkout.
You will be able to cusotmize that error message with a translation override:
www.hikashop.com/en/download/languages.html#modify

Well I've done this, but now when the cart is over weight there is no shipping option, but no error message either...

Any ideas please?

If you don't see the error message, it's probably because your template does not display error messages:
www.hikashop.com/en/support/documentatio...tibility-issues.html