- Posts: 151
- Thank you received: 9
Information in customer e-mail wrong
14 years 1 month ago - 14 years 1 month ago #60215
by Maurice
Information in customer e-mail wrong was created by Maurice
Hi,
After a customers places an order the first e-mail confirmation contains wrong info.
Please see attached image1 and please look at the price at the right bottom.
And why is the euro € sign malformed?
In the second e-mail, after the order status changed to confirmed, the price is okay.
However, the euro signs are still malformed.
Please help.
Maurice
After a customers places an order the first e-mail confirmation contains wrong info.
Please see attached image1 and please look at the price at the right bottom.
And why is the euro € sign malformed?
In the second e-mail, after the order status changed to confirmed, the price is okay.
However, the euro signs are still malformed.
Please help.
Maurice
Last edit: 14 years 1 month ago by Maurice.
Please Log in or Create an account to join the conversation.
14 years 1 month ago #60278
by nicolas
Replied by nicolas on topic Re: Information in customer e-mail wrong
Hi,
For the euro sign, that's a problem of charset encoding.
You should try to change the charset option of the Email tab of the configuration to the recommended value for your language. Another trick is to edit the currency via the menu System->Currencies and to change the € symbol to the HTML code for it:
For the total price, I've never seen that. Which version/edition of HikaShop are you using ?
For the euro sign, that's a problem of charset encoding.
You should try to change the charset option of the Email tab of the configuration to the recommended value for your language. Another trick is to edit the currency via the menu System->Currencies and to change the € symbol to the HTML code for it:
Code:
&eur;
For the total price, I've never seen that. Which version/edition of HikaShop are you using ?
Please Log in or Create an account to join the conversation.
14 years 1 month ago #60286
by Maurice
Replied by Maurice on topic Re: Information in customer e-mail wrong
Hi Nicolas,
The Euro sign problem has been solved. I changed the charset as you suggested. Thank you!
I did two new test orders with different products, both order confirmation e-mails show the total of zero.
I use the Business edition v1.5.8.
Could it be that it has something to do with HikaSerial? I assume it changes the e-mail templates (files) to insert some extra code?
(extra code which I manually had to remove)
Here's the code of the file for the order creation notification to the customer:
The Euro sign problem has been solved. I changed the charset as you suggested. Thank you!
I did two new test orders with different products, both order confirmation e-mails show the total of zero.
I use the Business edition v1.5.8.
Could it be that it has something to do with HikaSerial? I assume it changes the e-mail templates (files) to insert some extra code?
(extra code which I manually had to remove)
Here's the code of the file for the order creation notification to the customer:
Code:
<?php
/**
* @package HikaShop for Joomla!
* @version 1.5.8
* @author hikashop.com
* @copyright (C) 2010-2012 HIKARI SOFTWARE. All rights reserved.
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
*/
defined('_JEXEC') or die('Restricted access');
?>
<div style="background-color: #ffffff; font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px; color: #000000; width: 100%;">
<table style="margin: auto;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td height="10">
</td>
</tr>
<tr>
<td>
<?php echo JText::sprintf('HI_CUSTOMER',@$data->customer->name);?>
<br/>
<br/>
<?php
$url = $data->order_number;
$config =& hikashop_config();
if($config->get('simplified_registration',0)!=2){
$url = '<a href="'.$data->order_url.'">'. $url.'</a>';
}
echo JText::sprintf('ORDER_CREATION_SUCCESS_ON_WEBSITE_AT_DATE',$url,HIKASHOP_LIVE, hikashop_getDate(time(),'%d %B %Y'), hikashop_getDate(time(),'%H:%M'));?>
</td>
</tr>
<tr>
<td height="10">
</td>
</tr>
<tr>
<td>
<h1 style="background-color:#DDDDDD;font-size:14px;width:100%;padding:5px;"><?php echo JText::_('SUMMARY_OF_YOUR_ORDER');?></h1>
<br/>
<table width="100%" style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;">
<tr>
<td style="font-weight:bold;"><?php
echo JText::_('CART_PRODUCT_NAME');
?></td>
<?php if ($config->get('show_code')) { ?>
<td><?php echo JText::_('CART_PRODUCT_CODE'); ?></td>
<?php } ?>
<td style="font-weight: bold;"><?php
echo JText::_('CART_PRODUCT_UNIT_PRICE');
?></td>
<td style="font-weight: bold;"><?php
echo JText::_('CART_PRODUCT_QUANTITY');
?></td>
<td style="font-weight: bold; text-align: right;"><?php echo JText::_('HIKASHOP_TOTAL'); ?>
</td>
</tr>
<?php
if(hikashop_level(2)){
$fieldsClass = hikashop_get('class.field');
$null = null;
$itemFields = $fieldsClass->getFields('frontcomp',$null,'item');
}
$group = $config->get('group_options',0);
foreach($data->cart->products as $item){
if($group && $item->cart_product_option_parent_id) continue;
?>
<tr>
<td>
<p>
<?php echo $item->order_product_name;
if($group){
$display_item_price=false;
foreach($data->cart->products as $j => $optionElement){
if($optionElement->cart_product_option_parent_id != $item->cart_product_id) continue;
if($optionElement->order_product_price>0){
$display_item_price = true;
}
}
if($display_item_price){
if($config->get('price_with_tax')){
echo ' '.$currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id);
}else{
echo ' '.$currencyHelper->format($item->order_product_price,$data->order_currency_id);
}
}
}
?>
</p><?php
if(!empty($itemFields)){
foreach($itemFields as $field){
$namekey = $field->field_namekey;
if(empty($item->$namekey)) continue;
echo '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field,$item->$namekey).'</p>';
}
}
if($group){
foreach($data->cart->products as $j => $optionElement){
if($optionElement->cart_product_option_parent_id != $item->cart_product_id) continue;
$item->order_product_price +=$optionElement->order_product_price;
$item->order_product_tax +=$optionElement->order_product_tax;
$item->order_product_total_price+=$optionElement->order_product_total_price;
$item->order_product_total_price_no_vat+=$optionElement->order_product_total_price_no_vat;
?>
<p class="hikashop_order_option_name">
<?php
echo $optionElement->order_product_name;
if($optionElement->order_product_price>0){
if($config->get('price_with_tax')){
echo ' ( + '.$currencyHelper->format($optionElement->order_product_price+$optionElement->order_product_tax,$data->order_currency_id).' )';
}else{
echo ' ( + '.$currencyHelper->format($optionElement->order_product_price,$data->order_currency_id).' )';
}
}
?>
</p>
<?php
}
}
$statusDownload = explode(',',$config->get('order_status_for_download','confirmed,shipped'));
if(in_array($data->order_status,$statusDownload)){
if(!empty($item->files)){
global $Itemid;
$url_itemid = '';
if(!empty($Itemid)){
$url_itemid='&Itemid='.$Itemid;
}
echo '<p>';
foreach($item->files as $file){
$fileName = empty($file->file_name) ? $file->file_path : $file->file_name;
echo '<a href="'.hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=download&file_id='.$file->file_id.'&order_id='.$data->order_id.$url_itemid).'">'.$fileName.'</a><br/>';
}
echo '</p>';
}
} ?>
</td>
<?php if ($config->get('show_code')) { ?>
<td><p class="hikashop_product_code_mail"><?php echo $item->order_product_code; ?></p></td>
<?php } ?>
<td>
<?php
if($config->get('price_with_tax')){
echo $currencyHelper->format($item->order_product_price+$item->order_product_tax,$data->order_currency_id);
}else{
echo $currencyHelper->format($item->order_product_price,$data->order_currency_id);
} ?>
</td>
<td><?php echo $item->order_product_quantity; ?></td>
<td style="text-align: right">
<?php
if($config->get('price_with_tax')){
echo $currencyHelper->format($item->order_product_total_price,$data->order_currency_id);
}else{
echo $currencyHelper->format($item->order_product_total_price_no_vat,$data->order_currency_id);
} ?>
</td>
</tr>
<?php
}
if(bccomp($data->order_discount_price,0,5)){
echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_COUPON').' : ';
if($config->get('price_with_tax')){
echo $currencyHelper->format($data->order_discount_price*-1,$data->order_currency_id);
}else{
echo $currencyHelper->format(($data->order_discount_price-@$data->order_discount_tax)*-1,$data->order_currency_id);
}
echo '</td></tr>';
}
if(bccomp($data->order_shipping_price,0,5)){
echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_SHIPPING_METHOD').' : ';
if($config->get('price_with_tax')){
echo $currencyHelper->format($data->order_shipping_price,$data->order_currency_id);
}else{
echo $currencyHelper->format($data->order_shipping_price-@$data->order_shipping_tax,$data->order_currency_id);
}
echo '</td></tr>';
}
if(bccomp($data->order_payment_price,0,5)){
echo '<tr><td colspan="4" style="text-align:right">'.JText::_('HIKASHOP_PAYMENT_METHOD').' : '.$currencyHelper->format($data->order_payment_price,$data->order_currency_id).'</td></tr>';
}
if(!empty($data->cart->additional)) {
$exclude_additionnal = explode(',', $config->get('order_additional_hide', ''));
foreach($data->cart->additional as $additional) {
if(in_array($additional->name, $exclude_additionnal)) continue;
echo '<tr><td colspan="4" style="text-align:right">'. JText::_($additional->name).' : ';
if(!empty($additional->price_value) || empty($additional->value)) {
if($config->get('price_with_tax')){
echo $currencyHelper->format($additional->price_value_with_tax, $data->order_currency_id);
}else{
echo $currencyHelper->format($additional->price_value, $data->order_currency_id);
}
} else {
echo $additional->value;
}
echo '</td></tr>';
}
}
if($data->cart->full_total->prices[0]->price_value!=$data->cart->full_total->prices[0]->price_value_with_tax){
if($config->get('detailed_tax_display') && !empty($data->order_tax_info)){
foreach($data->order_tax_info as $tax){
echo '<tr><td colspan="4" style="text-align:right">'.$tax->tax_namekey. ' : '.$currencyHelper->format($tax->tax_amount,$data->order_currency_id).'</td></tr>';
}
}else{
echo '<tr><td colspan="4" style="text-align:right">'.JText::sprintf('TOTAL_WITHOUT_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value,$data->order_currency_id)).'</td></tr>';
}
$text=JText::sprintf('TOTAL_WITH_VAT',$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id));
}else{
$text=JText::_('HIKASHOP_FINAL_TOTAL'). ' : '.$currencyHelper->format($data->cart->full_total->prices[0]->price_value_with_tax,$data->order_currency_id);
}
echo '<tr><td colspan="4" style="text-align:right;font-weight:bold;">'.$text.'</td></tr>';
?>
</table>
</td>
</tr>
<tr>
<td height="10">
</td>
</tr>
<tr>
<td>
<table width="100%" style="border: 1px solid #DDDDDD;font-family: Verdana, Arial, Helvetica, sans-serif;font-size:12px;">
<?php
$params = null;
$js = '';
$fieldsClass = hikashop_get('class.field');
$app =& JFactory::getApplication();
if($app->isAdmin()){
$view = 'order';
}else{
$view = 'address';
}
$template = trim(hikashop_getLayout($view,'address_template',$params,$js));
if(!empty($data->cart->billing_address)){
$billing = $template;
foreach($data->order_addresses_fields as $field){
$fieldname = $field->field_namekey;
$address =& $data->order_addresses[$data->cart->billing_address->address_id];
$billing=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$billing);
}
echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_BILLING_ADDRESS').'</td></tr><tr><td>';
echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$billing)).'<br/></td></tr>';
}
if(!empty($data->order_shipping_method)) {
$currentShipping = hikashop_import('hikashopshipping',$data->order_shipping_method);
if(method_exists($currentShipping, 'getShippingAddress')) {
$override = $currentShipping->getShippingAddress($data->order_shipping_id);
if($override !== false) {
$data->override_shipping_address = $override;
}
}
}
if(!empty($data->override_shipping_address) || (!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address))) echo '<tr><td style="font-weight:bold;background-color:#DDDDDD">'.JText::_('HIKASHOP_SHIPPING_ADDRESS').'</td></tr><tr><td>';
if(!empty($data->override_shipping_address)) {
echo $data->override_shipping_address.'<br/></td></tr>';
} else if(!empty($data->cart->has_shipping) && !empty($data->cart->shipping_address)){
$shipping = $template;
foreach($data->order_addresses_fields as $field){
$fieldname = $field->field_namekey;
$address =& $data->order_addresses[$data->cart->shipping_address->address_id];
$shipping=str_replace('{'.$fieldname.'}',$fieldsClass->show($field,$address->$fieldname),$shipping);
}
echo str_replace(array("\r\n","\r","\n"),'<br/>',preg_replace('#{(?:(?!}).)*}#i','',$shipping)).'<br/></td></tr>';
}?>
</table>
</td>
</tr>
<tr>
<td><?php
$fields = $fieldsClass->getFields('frontcomp',$data,'order','');
foreach($fields as $fieldName => $oneExtraField) {
if(empty($data->$fieldName)) continue;
echo "<br/>".$fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField,$data->$fieldName);
} ?></td>
</tr>
<tr>
<td height="10">
</td>
</tr>
<tr>
<td>
<?php
if(!$app->isAdmin()){
echo JText::_('ORDER_VALID_AFTER_PAYMENT');
$config =& hikashop_config();
if($data->cart->full_total->prices[0]->price_value_with_tax>0 && hikashop_level(1) && $config->get('allow_payment_button',1)){
global $Itemid;
$url = '';
if(!empty($Itemid)){
$url='&Itemid='.$Itemid;
}
$pay_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=pay&order_id='.$data->order_id.$url);
if($config->get('force_ssl',0) && strpos('https://',$pay_url) === false) {
$pay_url = str_replace('http://','https://',$pay_url);
} ?>
<a href="$pay_url"><?php JText::_('PAY_NOW'); ?></a>
<?php } ?>
<br/>
<br/>
<?php echo JText::sprintf('THANK_YOU_FOR_YOUR_ORDER',HIKASHOP_LIVE);
}?>
<br/>
<br/>
<?php echo JText::sprintf('BEST_REGARDS_CUSTOMER',$mail->from_name);?>
</td>
</tr>
<tr>
<td height="10">
</td>
</tr>
<tr>
<td height="10">
</td>
</tr>
</tbody>
</table>
</div>
Please Log in or Create an account to join the conversation.
14 years 1 month ago #60361
by nicolas
Replied by nicolas on topic Re: Information in customer e-mail wrong
I don't think that it's linked to HikaSerial.
Can you provide a back end access to your website so that we can check that as we don't have that problem on our end ?
You can use our contact form:
www.hikashop.com/en/contact-us.html
Please also give a link to this thread.
Can you provide a back end access to your website so that we can check that as we don't have that problem on our end ?
You can use our contact form:
www.hikashop.com/en/contact-us.html
Please also give a link to this thread.
Please Log in or Create an account to join the conversation.
Time to create page: 0.199 seconds