Coupon Code Doesn't Show Immediately in Cart

arashsayadi
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13 years 10 months ago #78690 by arashsayadi

Coupon Code Doesn't Show Immediately in Cart was created by arashsayadi

My customers are experiencing an issue with entering coupon codes. Here's what they see:

Customer enters site and adds items to purchase
Customer proceeds to checkout
Customer logs in
Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step)
Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry
Customer navigates to another page on site
Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied

Why isn't the coupon showing up on the first try (step 5 above)?

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Mohamed Thelji
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13 years 10 months ago #78719 by Mohamed Thelji

Replied by Mohamed Thelji on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

Can you give me a link to your web site then I'll maybe be able understand what is happening ?

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arashsayadi
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13 years 10 months ago #78818 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

I apologize I didn't provide the website. It's canvaspet.com and our items are under the menu named "Stuff".

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Jerome
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HikaShop core developer

13 years 9 months ago #78888 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

Without an account and a coupon code we can't test it.
Are you sure that your coupon code is valid ? Does your template display the "joomla application messages correctly ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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arashsayadi
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13 years 9 months ago #78899 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

Yes, all codes are valid. Per description earlier, you can make a code work:

Customer enters site and adds items to purchase
Customer proceeds to checkout
Customer logs in
Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step)
Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry
Customer navigates to another page on site
Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied

As to a user profile, feel free to create a user during the checkout process and use the code HikashopTest .

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Xavier
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13 years 9 months ago #78947 by Xavier

Replied by Xavier on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

It's maybe a cache issue, try to disable the Joomla cache, and to clear it.
And try again to see if it's working better or not.

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arashsayadi
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13 years 9 months ago #79051 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

Xavier,

Thank you for the note. However, we already have Joomla CACHE disabled. I confirmed this and ran the test again. We still have the same issue.

What else could be causing this?

Arash

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Jerome
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HikaShop core developer

13 years 9 months ago #79408 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

I saw that the test account that we have create does not work anymore.
Would it be possible to have a test account in your website in order to make test and check your configuration ?

Regards,

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arashsayadi
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13 years 9 months ago #79894 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

I show Xavier account still active. I reset the password to hikashop.

Please try again.

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Xavier
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13 years 9 months ago #79977 by Xavier

Replied by Xavier on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

The first try was working fine, the coupon was added with success.
But for the other try, it's not added in the cart.

It's maybe due to the restriction applied on the coupon, could you give us a screenshot of your coupon configuration, and a backend access ?

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arashsayadi
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13 years 9 months ago #80091 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

See attached for a screenshot.

What type of backend access would you like?

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Xavier
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13 years 9 months ago #80189 by Xavier

Replied by Xavier on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

An access which allow us to access all the HikaShop configuration.
you can send it by pm.

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arashsayadi
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13 years 9 months ago #80951 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

You mentioned sending it "by pm." Do you mean by evening or via another medium like email? If you're asking me to send it via another medium, can you provide specifics on how to contact you/send it to you?

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Jerome
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HikaShop core developer

13 years 9 months ago #81021 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

We have an account for Xavier but this account does not have access to your backend.
So we can't check your configuration and fix your problem.

Regards,

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arashsayadi
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13 years 9 months ago #81146 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

You should now have access via /administrator/index.php

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arashsayadi
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13 years 9 months ago #81147 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

Please let me know when you're done so that I can revert the access.

Also, please inform me what changes were made so that we can record this for future reference.

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Jerome
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HikaShop core developer

13 years 9 months ago #81472 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

I have made more tests and we changed nothing.
There are some troubles with the USPS plugin which could block the checkout workflow. That's why you may require to validate twice the first step and that's why the coupon code is not read.
We have to make other tests on local website and tried to reproduce your problem. For the moment, I can't reproduce it.

Regards,

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Jerome
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HikaShop core developer

13 years 9 months ago #81735 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

By changing a little your checkout workflow, the coupon code now works great.
I am still investigating on my local website without reproduce the bug. So I still looking at your configuration, looking for the option or the plugin which would made the difference.

But your coupon is working fine in your website

Regards,

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arashsayadi
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13 years 9 months ago #81746 by arashsayadi

Replied by arashsayadi on topic Coupon Code Doesn't Show Immediately in Cart

Thank you for the update.

I just tried it and it doesn't work. Were you logged in when you tried the code?

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Jerome
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13 years 9 months ago #81751 by Jerome

Replied by Jerome on topic Coupon Code Doesn't Show Immediately in Cart

Hi,

Yes I was logged. It is not possible to go in step 2 without being logged.
I made another test on another computer, it works too.

Do you know that you have some spam link at the right of your website ?
I see in your html page some hidden iframe and some link for "cheap via***".

Regards,

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