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i update my version and now show error strange
15 years 10 months ago #2267
by chaka
i update my version and now show error strange was created by chaka
hi i update and now now this happens
1: went the user go the checkout show this.
2:when a user want edit his adress , this custom field is disappeared.
3:and here check my Checkout workflow , the problem is shipping method does not load in the process checkout and dont show in the invoice
please help me everything was fine but just update and this occurred , i update 1.3.6 started edition to 1.3.7 essensial :huh:
1: went the user go the checkout show this.
2:when a user want edit his adress , this custom field is disappeared.
3:and here check my Checkout workflow , the problem is shipping method does not load in the process checkout and dont show in the invoice
please help me everything was fine but just update and this occurred , i update 1.3.6 started edition to 1.3.7 essensial :huh:
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15 years 10 months ago #2268
by nicolas
Replied by nicolas on topic Re: i update my version and now show error strange
Could you send us an access to your website back end and FTP as we would need to put traces in the code to understand the problem as we couldn't reproduce it on our end ?
You can send the information to nicolas@hikashop.com
You can send the information to nicolas@hikashop.com
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15 years 10 months ago #2307
by nicolas
Replied by nicolas on topic Re: i update my version and now show error strange
Hi,
I fixed the problems. It was mainly because your distrito field was trying to display states but the Distrito zones you added were of type "shipping zone" instead of the type "state", so the system didn't find any zones. Then, since you had a restriction on zones in your payment plugin, the system couldn't load the payment methods and that also resulted in the notices at the top.
We're going to change a bit the code to remove those notices.
For the fact that the shipping methods are not displayed that should have been already like that before the update. You need to set a weight in your products information if you want to system to consider the products as shippable. Otherwise the shipping methods won't be displayed. I added a weight on the product SOHO C and if I have this product in the basket, the shipping methods are displayed normally.
I fixed the problems. It was mainly because your distrito field was trying to display states but the Distrito zones you added were of type "shipping zone" instead of the type "state", so the system didn't find any zones. Then, since you had a restriction on zones in your payment plugin, the system couldn't load the payment methods and that also resulted in the notices at the top.
We're going to change a bit the code to remove those notices.
For the fact that the shipping methods are not displayed that should have been already like that before the update. You need to set a weight in your products information if you want to system to consider the products as shippable. Otherwise the shipping methods won't be displayed. I added a weight on the product SOHO C and if I have this product in the basket, the shipping methods are displayed normally.
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15 years 10 months ago #2314
by chaka
Replied by chaka on topic Re: i update my version and now show error strange
thanks nicolas :laugh:
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