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Credit Card Payment - No Emails
15 years 4 months ago #15574
by chris711
Credit Card Payment - No Emails was created by chris711
Have recently activated the credit card option in Hikashop Essential for
www.theflyfactory.co.uk
site - everything seems to work as expected except that no email containing the second half of the CC No.is being received - we do receive normal order creation emails, etc for Paypal and Bank Payment orders, but nothing on CC orders.
Help would be appreciated
Thanks
Chris
Help would be appreciated
Thanks
Chris
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15 years 4 months ago #15582
by nicolas
Replied by nicolas on topic Re: Credit Card Payment - No Emails
Do you see the other half in the order details in the back end ?
The email for the admin notification is the same regardless of the payment method, there is not some additional text for the credit card information. YOu say that you don't receive the email at all ? That's really strange...
The email for the admin notification is the same regardless of the payment method, there is not some additional text for the credit card information. YOu say that you don't receive the email at all ? That's really strange...
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15 years 4 months ago #15591
by chris711
Replied by chris711 on topic Re: Credit Card Payment - No Emails
Yes we see the other half in the order history as it should be - it is just the emails that are not being generated for some reason it seems. The log in details for you and ftp access are still set up from our last query a month ago, if you would like to have a look. We are currently on 1.4.8 version.
Rgs
Chris
Rgs
Chris
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15 years 4 months ago #15600
by chris711
Replied by chris711 on topic Re: Credit Card Payment - No Emails
Nicolas,
Have just run some more tests and the emails are now working - maybe some local difficulty with my customer perhaps! I am getting the system emails auto copied to me for a while so I can monitor this. One point - why is it necessary to click the Confirm button twice after entering the CC details?
Rgs
Chris
Have just run some more tests and the emails are now working - maybe some local difficulty with my customer perhaps! I am getting the system emails auto copied to me for a while so I can monitor this. One point - why is it necessary to click the Confirm button twice after entering the CC details?
Rgs
Chris
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15 years 4 months ago #15607
by nicolas
Replied by nicolas on topic Re: Credit Card Payment - No Emails
I think that we changed that in 1.4.9
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