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The cart is empty
15 years 1 month ago - 15 years 1 month ago #23956
by Francisco
The cart is empty was created by Francisco
Hello,
I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "The cart is empty" message. I am unable to access the cart.
I purchased HikaShop Business today, and whenever I try to add something to the cart I get a "The cart is empty" message. I am unable to access the cart.
Last edit: 15 years 1 month ago by Francisco.
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15 years 1 month ago #23965
by nicolas
Replied by nicolas on topic Re: The cart is empty
Hi,
That's probably because there was a problem during the update process and the database structure wasn't updated correctly. So the query to add the product to the cart fails.
You should turn off the option "Use AJAX when possible for add to cart buttons" of the Checkout tab of the config and turn on the debug mode of the joomla configuration and try again. That should display an error message with the failed query. That will allow us to know what you need to do to fix the problem.
That's probably because there was a problem during the update process and the database structure wasn't updated correctly. So the query to add the product to the cart fails.
You should turn off the option "Use AJAX when possible for add to cart buttons" of the Checkout tab of the config and turn on the debug mode of the joomla configuration and try again. That should display an error message with the failed query. That will allow us to know what you need to do to fix the problem.
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15 years 1 month ago #23967
by Francisco
Replied by Francisco on topic Re: The cart is empty
I sent you the debug info via email. Looking forwards for your answer.
Thanks.
Thanks.
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