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Next button has dissappeared from checkout
14 years 10 months ago #28810
by Rallyman
Next button has dissappeared from checkout was created by Rallyman
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14 years 10 months ago #28828
by nicolas
Replied by nicolas on topic Re: Next button has dissappeared from checkout
The next button is only displayed once you're logged in.
See the "register" button at the top of your screenshot. If you register, you will then see the next button.
See the "register" button at the top of your screenshot. If you register, you will then see the next button.
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14 years 10 months ago #28864
by Rallyman
Replied by Rallyman on topic Re: Next button has dissappeared from checkout
In that case I have a login problem as whenever an old customer tries to login it says "please create or select an address"
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14 years 10 months ago #28893
by nicolas
Replied by nicolas on topic Re: Next button has dissappeared from checkout
If the user already registered previously via HikaShop his address should already be selected (otherwise it may come from a bug which we already corrected a while back so make sure that you have a recent version of HikaShop ( 1.5.3 or more ) ).
If the user registered via joomla or another component, HikaShop doesn't know his address, so you have that message.
The user can just click on the "new" button to create his address.
If the user registered via joomla or another component, HikaShop doesn't know his address, so you have that message.
The user can just click on the "new" button to create his address.
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14 years 10 months ago - 14 years 10 months ago #28961
by Rallyman
Replied by Rallyman on topic Re: Next button has dissappeared from checkout
In that case I have a login or register problem.
New users enter their details inc address and click register, it sends the link which takes you back to the checkout, but still no proceed button.
It still doesn't show if I log out then go to checkout then log in.
All it says when I do the above is "Please Create or Select and Address"
Also there is no "New" address button.
New users enter their details inc address and click register, it sends the link which takes you back to the checkout, but still no proceed button.
It still doesn't show if I log out then go to checkout then log in.
All it says when I do the above is "Please Create or Select and Address"
Also there is no "New" address button.
Last edit: 14 years 10 months ago by Rallyman.
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14 years 10 months ago #28969
by nicolas
Replied by nicolas on topic Re: Next button has dissappeared from checkout
First make sure that you're using the latest version of HikaShop via the menu Components>HikaShop>Update/About us as there was such problem in a previous version of HikaShop.
Then, you could activate the debug mode in the joomla configuration and try again. That might display an error message during that process.
If all that does not solve the problem or does not show any errors, please provide a link to your shop so that we can see the problem.
Then, you could activate the debug mode in the joomla configuration and try again. That might display an error message during that process.
If all that does not solve the problem or does not show any errors, please provide a link to your shop so that we can see the problem.
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14 years 10 months ago #28970
by Rallyman
Replied by Rallyman on topic Re: Next button has dissappeared from checkout
It says I am running the latest version.
Debug shows no errors either, could it be a javascript problem?
PM Sent
Debug shows no errors either, could it be a javascript problem?
PM Sent
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14 years 10 months ago #28983
by nicolas
Replied by nicolas on topic Re: Next button has dissappeared from checkout
No, I doubt that.
Could you give a link to your shop so that we can see the problem ?
Could you give a link to your shop so that we can see the problem ?
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14 years 10 months ago #28990
by Rallyman
Replied by Rallyman on topic Re: Next button has dissappeared from checkout
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14 years 10 months ago #29013
by nicolas
Replied by nicolas on topic Re: Next button has dissappeared from checkout
You had several problems:
1. The checkout workflow in the configuration of HikaShop was not valid.
2. You had "registered" on the checkout with an address email and then you had used the same address email to create a joomla account. Thus, even while logged in, the system was still displaying the registration form.
I've fixed that be deleting the hikashop user in HikaShop. Then, I was able to move forward in the checkout.
1. The checkout workflow in the configuration of HikaShop was not valid.
2. You had "registered" on the checkout with an address email and then you had used the same address email to create a joomla account. Thus, even while logged in, the system was still displaying the registration form.
I've fixed that be deleting the hikashop user in HikaShop. Then, I was able to move forward in the checkout.
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