Doesn't display product description

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13 years 1 week ago #9304

I've edited a product and added some description at the backend. At the fronted shows the product into the category but when i'm clicking to it to see its description or specification gets straight to add to cart page.


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13 years 1 week ago #9305

Could you give a link ?

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13 years 1 week ago #9306

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13 years 1 week ago #9307

Could you do a screenshot of the edition page of your product on the back end ?

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13 years 1 week ago #9308

Checked but doesn't hold any description :'(


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13 years 1 week ago #9309

So it's normal that you don't see the description on the front end if you didn't add it in the back end.

Maybe you have a bug with your description when you save your product ? That can happen with some HTML editors. You can try to change to other editors in the config of HikaShop on the main tab.

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13 years 1 week ago #9310

site.bmp


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13 years 1 week ago #9311

Doesn't give me any error. Saves normally but doesn't hold the changes.


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13 years 1 week ago #9314

Found that Editor - No Editor fixes the problem
Thanks


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13 years 1 day ago #9936

I am having the same problem. have tried changing editors even no editor. Still no product description.

thanks

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13 years 1 day ago #9941

Do you have an error when you save your product? If you reopen your product on the back end is the description there ? If the answer to both questions is no, then could you give us an access to your backend so that we can have a look ?

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13 years 1 day ago #9943

it appears to save normally, and is there when I return to edit it again.

what is your email? for login

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13 years 1 day ago #9944

you'll want to look at the balance cycling/casual apparel/ balance cycling tshirt. This is the only item I have a description for so far.

also the product name isn't appearing when you lick on the product.



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13 years 1 day ago #9947

You can use our contact form: www.hikashop.com/en/support/contact-us.html

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13 years 23 hours ago #9952

That's because your variants are not in synch with your characteristics. You need to go in your product, click on the "manage variants" button and there delete all your variants. Then, return to your product, remove the characteristics and save. Finally, add your characteristics again and save. That will recreate automatically all the variants.

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13 years 23 hours ago #9954

wonderful, that got it!

Thank you

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12 years 11 months ago #10764

I have a problem where the product text and characteristic are not displaying then the is selected from product listing.

It's a bit of an emergency.. we are due to show the new site tonight at Galla!

Help please!

newbalanceproto.balancenordic.com/joomla...3&category_pathway=0

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12 years 11 months ago #10766

It's seems that it could be a problem of variants and characteristics synch: www.hikashop.com/en/support/forum/3-bug-...escription.html#9952

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12 years 11 months ago #10768

got it! thanks!

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